Description
Job Summary:
Administer and maintain IT infrastructure, provide N2 technical support, monitor the IT environment, and manage service tickets.
Key Highlights:
1. Administer and maintain IT infrastructure.
2. Second-level (N2) technical support.
3. Administer Microsoft Windows Server and Active Directory environments.
* Administer and maintain the company's IT infrastructure, including servers, networks, systems, and equipment.
* Provide second-level (N2\) technical support to headquarters and branch office users.
* Monitor the IT environment, identifying and proactively addressing potential incidents.
* Manage and track technical service tickets, ensuring compliance with service level agreements (SLA).
* Administer Microsoft Windows Server and Active Directory environments.
* Manage network services, including DHCP, DNS, VPN, VLANs, and inter-unit connectivity.
Work Location: On-site