Job Summary: We are seeking a proactive and communicative professional for customer service, focused on problem resolution and customer satisfaction. Key Highlights: 1. Fluent communication and proactivity essential 2. Focus on customer service and public engagement 3. Pursuit of creative solutions and continuous innovation Description: Apply quickly via email: Requirements and Qualifications: * Fluent verbal and written communication essential for customer service * Prior public-facing experience of at least 6 months * Proactivity and sense of urgency to handle collections and messages * Proficiency in basic CRM tools and spreadsheets Desirable: * Experience in events or thematic decoration — creativity in action * Proficiency in WhatsApp and social media customer service — digital communication * Knowledge of negotiation and persuasion techniques — goal achievement Proactivity in seeking creative solutions — continuous innovation * Responsibilities and Duties: * 90% contact rate with delinquent customers, reducing overdue payments by 25%. * Average query resolution time 20% faster than team average. * Monthly 15% increase in customer satisfaction, measured by NPS surveys. Benefits: 100% subsidized English course, 100% subsidized Spanish course, R$ 150.00 transportation allowance, R$ 250.00 meal voucher Work Schedule: Monday–Thursday: 12 PM–9 PM, Friday: 2 PM–8 PM, Saturday: 11 AM–5 PM Knowledge: Education: Completed High School Behavioral Skills: Communication, Relationship Building 2512290202491888375
João Silva
Indeed · HR
João Silva
Indeed · HR
