Support Assistant

Description

Job Summary: Responsible for initial customer service, registering and tracking requests, ensuring agility and quality in support to achieve customer satisfaction and loyalty. Key Highlights: 1. Customer service via digital channels and telephone 2. Support in product usage 3. Initial identification and analysis of requests Responsible for providing initial customer service, registering and tracking requests, inquiries, and issues. Will ensure agility, organization, and quality in the support provided, contributing to customer satisfaction and loyalty. **Main Responsibilities:** * Provide customer service via digital channels and telephone; * Register, classify, and track tickets in the internal system; * Provide customers with support in product usage; * Identify issues and perform initial analysis of requests; * Forward tickets to responsible departments when necessary; * Monitor the progress of requests until resolution; * Maintain updated records and service history. **Mandatory Requirements:** * Completed or ongoing undergraduate degree (Administration, Accounting, Systems Analysis and Development, or related fields); * Experience in customer service or support is a plus; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Proficiency with technology and systems. **Preferred Qualifications:** * Experience with TMS. **Desired Competencies:** * Proactivity; * Empathy in customer service; * Problem-solving ability; * Teamwork.