Description: * High school diploma; * Experience in logistics and freight forwarder routines; * Proficiency in computer applications. * Respond to email inquiries received via customer service regarding orders; * Generate reports to assist sales staff: inactive customers, products in stock, slow-moving items, opportunities; * Enter orders, verifying stock availability; * Assist customer service in resolving potential customer inquiries; * Process returns, verifying tire size corrections to meet each customer’s requirements; * Establish routines/flows for customer service and issue resolution: delivery, tracking, refunds; * List products on the website/marketplaces; * Contact customers regarding discrepancies in registrations and opportunities; * Verify issues and escalate to relevant departments—registration, finance, logistics—for correction; * Monitor delivery status. 2512070202191102914