**Responsibilities and assignments** **What awaits you on a day-to-day basis:** --------------------------------- * Manage the sales team, ensuring engagement, development, and achievement of targets. * Monitor daily performance indicators (sales, backlog, productivity, PEX, NPS) and propose action plans. * Ensure excellence in customer service, promoting a differentiated in-store experience. * Implement motivational campaigns, guaranteeing standard Claro execution. * Perform store administrative management (inventory, cash, reports, internal processes). * Act as a facilitator between team, coordination, and other areas (technical, PME, etc.). * Ensure compliance with internal standards, audits, and company policies. **Requirements and qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity to understand customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a permanent commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment, encouraging diversity; * Is flexible in breaking away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Bachelor’s degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Previous experience in sales or retail team management. * Inspirational leadership profile, with the ability to engage and develop people. * Ability to analyze indicators and make quick decisions. * Good communication, organization, and strategic vision. * Availability to work in shopping mall environments. **It is a plus:** ------------------ * Experience in the telecommunications or technology sector. * Knowledge in commercial indicator management (PEX, RVV, backlog, etc.). * Experience in sales campaigns, incentive programs, and team training. **Additional information** At **Claro, people are one of our core values.** With this mindset, we constantly invest in health care, well-being, and quality of life for our employees! To ensure you have the best experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental coverage; * Assistance for serious illnesses; * Support for dependents with disabilities; * Pharmacy benefit; * Childcare/babysitting assistance; * Personal support program; * Claro Running; * Private pension; * Life insurance; * Employee combo; * Wellhub (Gympass) * Meu Pet Club * Partnerships and agreements; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a great team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a reference in what we do, united in our purpose, which is **“Connect for a more fun and productive life.”** We combine all technologies to create the best and most complete connectivity infrastructure in the country. We are multicam champions confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability balances for over 5 years, with 1.2 million transferred lines in 2022 alone. And more: **we innovate** our products and services to better serve our users! Therefore, today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also have a connection environment between our businesses and the innovation ecosystem, which is **beOn**, the innovation hub of Claro and Embratel. Sustainability is a core value for Claro. **We invest in environmental, economic, and social development,** always prioritizing governance, environmental responsibility, data protection, and social impact. Through Instituto Claro, we connect people for a better future, combining services provided with social investments in **education and citizenship projects.** **So, is there a match? \#JoinClaro and build the new with us!**