SUPPORT ANALYST I - VACATION COVERAGE

Description

Job Summary: We are seeking a Support Analyst I to provide user support and technical assistance, ensuring the availability and maintenance of IT resources. Key Highlights: 1. Technical support to users and maintenance of IT resources 2. Focus on diagnosis and resolution of technical incidents 3. Organized, proactive profile with good communication Position: Support Analyst I **Work Location:** Historic Center – São Paulo/SP **Expected Start Date:** 03/23/2026 * **Temporary contract (vacation coverage)** until 04/11/2026 **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM **Salary:** R$ 2.400,00 About the Opportunity We are looking for a **Support Analyst I** to provide user support and technical assistance, ensuring the availability, functionality, and maintenance of IT resources. This opportunity is ideal for technical professionals who are organized, possess strong communication skills, and focus on problem resolution. ️ Key Responsibilities * Support, installation, and configuration of IT equipment * Diagnosis and resolution of technical incidents * Installation and support for Windows operating systems (7, 8, 10, 11 or later) * Configuration of Office suite (2016 or later) and Microsoft 365 (Outlook, Teams, OneDrive) * Installation of approved software (antivirus, PDF readers, plugins, etc.) * Basic infrastructure network support (cabling, crimping, and physical switch installation) * Logging and tracking of service requests in the management system * Updating knowledge base and documenting procedures Technical Requirements ✔ Completed Technical Degree in IT **or** IT-related Bachelor’s degree (in progress or completed) ✔ Minimum 1 year of experience in the field ✔ Advanced knowledge of Microsoft Windows environments ✔ Knowledge of Active Directory ✔ Networking knowledge (TCP/IP, wired and wireless networks) ✔ Hardware maintenance ✔ Office 365 ✔ Basic English for reading **Preferred Qualifications:** * Basic Linux knowledge Behavioral Profile * Clear and concise communication * Organization * Proactivity * Problem-solving focus * Professional user support attitude Benefits * Meal Allowance * Health Insurance * Life Insurance * SESC Membership * GoGood Minimum Education Level: Bachelor’s Degree