Systems Coordinator

Description

Job Summary: Ensure operational stability of critical systems by leading integrations, process standardization, and support for stores and corporate departments. Key Highlights: 1. Leadership in retail system integration and omnichannel capabilities 2. Coordination of implementation projects and systemic improvements 3. Strategic involvement in ERP, POS, and e-commerce systems **Position Summary:** Ensure operational stability of critical systems (POS, ERP, and e-commerce), while leading integration and omnichannel initiatives, process standardization, and support for business growth—ensuring efficiency, compliance, and an improved experience for company-owned stores, franchises, and corporate departments. Scope includes: company-owned stores, franchise units, corporate office, back-office systems, point-of-sale systems, tax systems, financial systems, logistics systems, and integrations with partners and digital platforms. **Responsibilities:** * Ensure availability and stability of retail systems (POS, ERP, e-commerce) by coordinating support, analyzing incidents, and monitoring SLAs with internal and external vendors. * Coordinate implementation, upgrade, and systemic improvement projects, ensuring alignment with retail processes, needs of company-owned and franchise stores, and unit lifecycle (opening, relocation, or closure). * Collaborate with the Projects team, business units, and franchises to provide technical assistance in translating operational requirements into efficient and sustainable system solutions. * Ensure standardization and compliance of systemic processes to achieve operational consistency, tax compliance, and reliability of management information. * Manage integrations between corporate and store systems, ensuring seamless data flow among point-of-sale, ERP, tax, logistics, finance, and BI systems. * Support key users and operational teams by delivering training, guidance, and dissemination of best practices for system usage. * Support adherence to the IT department’s personnel and expense budget through cost monitoring, contract management, vendor evaluation, and contribution to annual budget planning. * Monitor risks and support audits and legal obligations, ensuring systems comply with applicable retail tax and fiscal regulations. **Requirements:** * Availability for 100% on-site work * Knowledge of ERP, POS, and e-commerce systems * Tax configuration, store operations, inventory, billing, and finance functions within Linx systems * Familiarity with VTEX, OMS, and integrations; understanding of database concepts and integrations (APIs, files, ETL – functional level) * BI tools and data extraction for management support (preferred) * Experience in franchise environments and systemic standardization (preferred) * Prior experience in coordinating or supporting IT systems, preferably in retail * Experience with operations of company-owned and/or franchise stores * Experience in implementation, maintenance, or improvement projects for POS, ERP, and e-commerce systems Minimum Education: Bachelor's Degree Desired Education: * Computer Engineering, Bachelor's Degree * Information Technology, Bachelor's Degree * Computer Science, Bachelor's Degree * Product discounts * Wellhub * TotalPass * Life Insurance * Commuter Pass * Medical Assistance * Meal Voucher * Dental Assistance