Technology - Support Analyst

Description

Job Summary: We are seeking a technical support professional with experience in Microsoft 365, who is proactive and communicative, to interact with all levels of the company and resolve IT incidents. Key Highlights: 1. Interaction with all levels of the company, including partners and directors. 2. Proactive attitude and contribution to the team. 3. Focus on definitive problem resolution and service quality. More than technical knowledge, we seek someone who communicates clearly and informally — including with partners and directors. Here, support goes beyond the helpdesk: you will interact with people at all levels of the company and must feel comfortable in this environment. We seek someone who goes beyond simply handling tickets — who understands the user’s context, knows how to position themselves, and proactively contributes to the team’s daily operations. **Responsibilities and Duties** * Administer the Microsoft 365 environment, including Exchange, Intune, Entra ID, SharePoint, Defender, and Teams * Manage corporate devices via MDM/Intune, ensuring compliance with the company’s security policies * Administer cloud-based storage and collaboration platforms — SharePoint and Box — maintaining organization, access permissions, and auditability of access logs * Perform installation, configuration, and updates of systems and software on Windows and macOS environments * Provide technical support, diagnosing and resolving hardware, software, and network incidents * Manage service requests using ITSM and CMDB tools, including asset lifecycle management, inventory, and SLAs * Identify access blocks, assess risks, and trigger required access releases per current security policies * Support internal users with a focus on definitive problem resolution and service quality * Identify opportunities for improvement in operational processes and contribute to the infrastructure team **Requirements and Qualifications** * Bachelor’s degree in Information Technology or related fields * Experience in technical support and administration of Microsoft 365 environments * Knowledge of Windows 10/11 and macOS in corporate environments * Experience with ITSM and CMDB tools — familiarity with InvGate or GLPI is a plus * Familiarity with endpoint security solutions such as SentinelOne and Microsoft Defender * Basic information security knowledge: access controls, security policies, and best practices in corporate environments * Strong communication skills and a user-oriented mindset * Availability for 100% in-person work in the Faria Lima region — SP **Preferred Qualifications** * Knowledge of networking (switching, VLANs, corporate Wi\-Fi) * Microsoft certifications (MS\-900 or similar) * Familiarity with ITIL or IT service management **Additional Information** In addition to fixed compensation, our benefits package includes: * Monthly meal allowance and/or food voucher; * Health insurance with no co-payment, starting from analyst-level positions; * Life insurance; * Parking space or transportation voucher; * Variable compensation, depending on department and role: part based on your technical and behavioral performance, and part awarded meritocratically. In addition to fixed compensation, our benefits package includes: * Monthly meal allowance and/or food voucher; * Health insurance with no co-payment, starting from analyst-level positions; * Life insurance; * Parking space or transportation voucher; * Variable compensation, depending on department and role: part based on your technical and behavioral performance, and part awarded meritocratically, based on the number of transactions completed by you in collaboration with the team and project leaders.