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Job Summary: Work with the Fleury Group's strategic business vision, contributing to an integrated, preventive, and hybrid Health ecosystem focused on caring for people and excellence in IT infrastructure. Key Highlights: 1. Building an integrated and preventive Health ecosystem 2. Improving the end-user IT experience 3. Protecting IT assets and ensuring security compliance **Job Details** -------------------- **What are the team and role challenges:** This person will align with the Fleury Group’s strategic business vision, contributing to building an integrated, preventive, and hybrid Health ecosystem, with primary focus on caring for people. * Ensure IT infrastructure availability; * Identify cost reduction opportunities; * Improve end-user experience by ensuring hardware and software operate efficiently and without issues, delivering excellent service. * Protect IT assets against threats and security breaches; * Maintain compliance with information security policies and standards If you are interested in being part of this purpose and wish to stay one step ahead of the market, join us! **About the Team:** Ensure that the information technology infrastructure operates efficiently, securely, and reliably, meeting both operational and strategic business needs and promoting IT best practices **Key Responsibilities:** * Technical Support: Provide technical support to Fleury Group employees, helping resolve hardware, software, and network issues. * Hardware and Software Configuration: Configure and install computers, servers, printers, and other hardware devices, as well as operating systems and software applications. * Preventive Maintenance: Perform preventive maintenance tasks for hardware and software, such as physical equipment cleaning and applying security updates. * Infrastructure Monitoring: Assist in proactively monitoring hardware and IT system performance, identifying, addressing, and reporting performance or unavailability issues. * Project Collaboration: Support the project team by assisting in executing IT-assigned tasks. * Incident Resolution: Collaborate in incident resolution, following incident management procedures and maintaining updated records. * Information Security Policies: Support awareness and implementation of information security policies, such as password policies, cyber threat prevention, and digital security best practices. * IT Ticket Monitoring: Monitor, execute, and route IT tickets to responsible teams’ queues when required. **We Are Looking For Someone Who Has:** * Bachelor’s degree in Information Technology-related fields * Proficiency in Windows operating systems * Microsoft Office suite * Basic knowledge of computer networks * VOIP telephony * Printers * Ability to efficiently and effectively diagnose and resolve technical issues Before applying, please verify that you meet the requirements and resonate with our purpose. **Job Information:** Work Model: 100% On-site \- ABC Region / South Zone and Downtown Workload: 220 hours/month Schedule: Monday to Saturday Working Hours: 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM Before applying, please verify that you meet the requirements and resonate with our purpose. **Our essence inspires our daily work; therefore, we seek passionate individuals who:** * Foster a knowledge-sharing environment, exchanging experiences and enabling interdependence among teams; * Remain in constant motion, investing in self-development and acting as facilitators in others’ development; * Pursue social awareness of diversity and inclusion, cooperating to build a collaborative environment; * Identify and anticipate customer needs, responding promptly to deliver appropriate, personalized solutions; * Plan and execute work with excellence to achieve expected results, with innovation and agility in mind; * Generate and implement new ideas, constantly seeking improvements to experiment with new approaches and adapt to market changes. **We Care for You at Every Stage of Your Journey!** **Health and Well-being:** * Medical and dental assistance for you and your family; * On-site clinic or telemedicine services; * Specialized care programs: maternity, adoption, obesity, oncology, and others; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports and quality-of-life activities. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Daily-Life Convenience:** * Food allowance; * Meal allowance; * Transportation allowance; * Childcare assistance; * Discount club offering benefits with stores, pharmacies, travel, beauty, culture, leisure, and other services. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits — it is present at every moment of your journey.** We promote an inclusive culture focused on equity and appreciation of differences. Our positions are open to all, and, symbolizing our intentionality, we offer affirmative opportunities. Our commitment goes beyond complying with legislation encouraging diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, people with disabilities, and LGBTQIAPN\+, while strengthening representation of Black women, Indigenous peoples, and family heads. To learn more about the Fleury Group, visit: https://carreiras.grupofleury.com.br/ The Fleury Group informs applicants that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for job applications, training, teaching materials, or any other related expense. **Requirements** -------------- ### **Minimum Education** **Bachelor’s degree (in progress)
