IT Support Analyst

Description

Job Summary: This professional will be responsible for providing daily technical support, resolving application issues, maintaining network infrastructure, and acting as the team's technical reference. Key Highlights: 1. Act as the team's technical reference and guide decision-making 2. Collaborate with a diverse team 3. Contribute to the future of e-commerce in Brazil Department Engineering and Technology LevelExperienced (Individual Contributor) LocationSão Paulo The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long\-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper\-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first\-hand if you love technologies as much as we do. **About the Team:** About Shô At Shô, we believe every team member is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and advancing our purpose of changing the world for the better. Joining our team offers the opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you’ll face significant challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil—creating positive impact in the lives of millions of people. **Job Description:** Your Day-to-Day Responsibilities: * Provide daily technical support to end users and ensure proper operation of computers, network devices, and printers. * Resolve end-user application issues, maintain and update technical support documentation. * Maintain and monitor office network infrastructure, IT security, and antivirus tools. * Other responsibilities include resolving Level 1 issues and supporting scheduled server backups, system monitoring, and report generation. * Keep Windows/Linux servers updated monthly with patches. * Act as the team's technical reference, supporting resolution of complex issues and guiding decision-making. **Requirements:** What You Need to Take on This Challenge: * Bachelor’s degree or higher in Computer Engineering or a related Information Technology field * Advanced proficiency in Microsoft Office and Excel * Advanced English proficiency N\- A30 N \- AA40