Description
Job Summary:
A professional to administer and process technical assistance and warranty service requests, analyze failure causes, and control associated costs.
Key Highlights:
1. Administration of technical assistance demand requests under Warranty/Services.
2. Failure cause analysis and service cost estimation.
3. Tracking of parts shipments and control recordkeeping.
Requirements:
* Completed technical education in mechanics/mechatronics or related fields;
* Currently pursuing a bachelor's degree (completion is a plus);
* Solid proficiency in the full Microsoft Office suite (advanced Excel);
* SAP knowledge;
* Technical English.
Responsibilities and Duties:
* Administer technical assistance request demand under Warranty/Services;
* Classify Warranty/Service orders;
* Receive and process warranty/service procedures with customers and internally;
* Analyze failure causes;
* Estimate service costs with suppliers and labor;
* Track parts shipments to workshops;
* Maintain departmental control spreadsheets;
* Perform other related and inherent duties.
Benefits:
* Health and dental insurance;
* On-site cafeteria;
* Basic food basket;
* Commuter shuttle service;
* Wellhub;
* Life insurance;
* Profit-sharing program (PPR).