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Job Summary: Technical support professional responsible for maintenance, installation, and configuration of hardware and software, as well as user guidance and assistance. Key Highlights: 1. On-site and remote technical support 2. Preventive and corrective maintenance of equipment 3. Configuration of corporate systems and software With over 15 years in the market, **Eckermann \& Santos** – Law Firm is the result of integrating highly qualified professionals in their respective fields, consistently preserving its essence of quality and passion for the legal profession. We are a tailor-made law firm. We do not offer a “shelf product.” We study, analyze, delve deeply, and understand the culture and history of each client to ensure services and support are delivered precisely as needed—perfectly aligned with individual requirements. Our mission is to make the legal experience of those served by E\&S memorable, accurate, swift, robust, intelligent, and effective. On our innovation journey—providing customized services and high-quality support—the E\&S premise of maintaining a differentiated, personalized vision has enabled us to chart new directions, expanding our client portfolio from regional to national. We are recognized as a client-focused firm—not a case-focused one. We operate across diverse practice areas, pursuing optimal experiences and intelligent, ethical, and technically sound solutions—orchestrated through collaboration, innovation, and transparency. **Responsibilities and Duties** * Respond to on-site or remote support requests. * Resolve basic hardware and software issues. * Guide users on proper usage of systems, email, printers, networks, etc. * Log and track requests using the ticketing system. * Perform preventive and corrective maintenance on laptops, desktops, and peripherals. * Install and configure new equipment. * Replace components when necessary (HDD/SSD, memory, power supplies, keyboards, webcams, etc.). * Install corporate applications and operating systems. * Configure communication software (Teams, Outlook, VPN, etc.). * Update drivers and applications. * Configure access permissions per company policy. * Register equipment in the inventory system. * Manage loan and return processes for laptops, peripherals, and mobile phones. * Update asset labels. * Advise users on security best practices (passwords, phishing, backups). * Assist in implementing security policies (USB blocking, updates, etc.). * Report incidents to the responsible team. * Support implementation of new systems. * Conduct basic functionality tests. * Provide support during migrations, upgrades, or audits. **Requirements and Qualifications** * Completed high school education (minimum requirement). * Currently pursuing a higher education degree or technical certification in IT. * Technical certification in Informatics, Networking, or related fields (preferred). * Additional courses in IT-related areas (hardware, networking, technical support, Office 365, Windows, etc.). **Additional Information** * Employment type: MEI (Individual Microentrepreneur) * Work location: São Paulo * Work modality: On-site. Eckermann \& Santos – Law Firm has been active in the market for over 15 years and was formed by integrating highly qualified professionals in their respective fields, always preserving its essence of quality and passion for the legal profession. We are a *tailor-made* law firm. We do not offer a “shelf product.” We study, analyze, delve deeply, and understand the culture and history of each client to ensure services and support are delivered precisely as needed—perfectly aligned with individual requirements. Our mission is to make the legal experience of those served by E\&S memorable, accurate, swift, robust, intelligent, and effective. On our innovation journey—providing customized services and high-quality support—the E\&S premise of maintaining a differentiated, personalized vision has enabled us to chart new directions, expanding our client portfolio from regional to national. We operate across diverse practice areas, pursuing optimal experiences and intelligent, ethical, and technically sound solutions—orchestrated through collaboration, innovation, and transparency.
