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Job Summary: Professional responsible for handling and monitoring orders, ensuring alignment and fulfillment of products, as well as providing support to customers and the sales team. Key Highlights: 1. Opportunity for learning and growth within a large company. 2. Direct interaction with internal and external customers. 3. Career development in a diverse environment. We are Coca\-Cola FEMSA (KOF), the world's largest bottler and distributor by volume within the Coca\-Cola system. Every day, we serve over 381 million people across Latin America. Our more than 80,000 employees enable us to represent over 169 leading brands across the territories where we operate. At Coca\-Cola FEMSA, every day is an opportunity to learn and grow. Would you like to join our team? Opening Date: 04/15/2026 Application Deadline: 04/22/2026 Work Location: Jurubatuba, SP **Position Responsibilities:** * Order handling (verification, adjustments, shipment date changes, rejections, postponements, and order phasing). * Monitoring the entire process from order entry through to delivery. * Entering orders into SAP when required. * Daily tracking of cuts, returns, and suspended loads. * Validation of service level indicators and Fill Rate loss tree by region. * Direct involvement in return cases with stores and UOs. * Support in reviewing order databases with HM customers. * Conducting blockage reviews due to suppression or non-approved portfolio with customers. * Supporting meetings with customers and the sales team. * Contacting internal and external customers to ensure order alignment. * Monitoring product replenishment and fulfillment. * Collaborating with customers and the sales team on product master data maintenance. Scheduling and aligning deliveries with stores/DCs/factories or billing units. * **Profile Requirements:** * **Education:** Completed High School; Bachelor’s degree preferred (in progress) in Business Administration, Logistics, or related field; * **Desired Experience:** Prior experience in Customer Service, Customer Support, or related area * **Technical Knowledge:** Intermediate Microsoft Office Suite, SAP (preferred) * **Interpersonal Competencies:** Interpersonal skills, organizational ability, negotiation, customer focus, teamwork, innovation, global mindset, adaptability. * **Other:** Availability to work on Saturdays **What We Offer:** PPR Health Insurance Plan Dental Insurance Plan Group Life Insurance On-site Restaurant Meal Voucher Product Purchase Program (priced according to current price list) Pharmacy Benefit: payroll credit reimbursement Credit Cooperative School Kit; delivered at the beginning of the academic year for dependents Birthday Kit Christmas Kit Toy Voucher; delivered in October for dependents. Mental Health Platform (Orienteme) Totalpass \- Cooperfemsa (Optional) On-site Gym (Strength Training, Pilates, Yoga and Mindfulness, Spinning, and Beach Tennis) 2 days\-off per year; Birthday Short\-day If you meet the requirements and your goal is to learn, grow, and build a successful career, we invite you to submit your application. At Coca\-Cola FEMSA, we believe talent is the key to success. At KOF, we are committed to offering equal development opportunities to all candidates regardless of origin, race, marital status, age, political opinion, gender, creed, cultural affiliation or union membership, social or economic class, family situation, pregnancy, language, sexual orientation, gender identity, disability, illness, nationality or immigration status, and/or any other reason. We value diversity because it makes us stronger. At FEMSA, Coca–Cola FEMSA, OXXO, FEMSA Packaging, and FEMSA Logistics, ALL recruitment and selection processes are FREE OF CHARGE for all candidates.
