IT TECHNICIAN

Description

Job Summary: Provide user support, resolve technical issues, ensure system security and performance, and contribute to the company's operational efficiency. Key Highlights: 1. Technical support to ensure optimal performance and proper operation 2. Hardware, software, and server maintenance and configuration 3. Management of backup and data recovery strategies Provide user support, resolve technical issues, and ensure system security and performance, contributing to the company's operational efficiency. **Responsibilities and Duties** * Perform server maintenance in response to instability in the education system, including verification of backup routines and file integrity; * Configure hardware and install software and drivers on desktops and notebooks assigned to employees or units; * Provide on-site or remote support as needed by employees, resolving issues or delivering the best solution; * Register new employees upon request through the system; * Register and configure desktops or notebooks for new employees or laboratories; * Block or unblock employees upon system request; * Support events at units, providing technical assistance to ensure optimal performance and proper operation; * Accompany units in their systemic processes, providing necessary support; * Transfer equipment upon system request; * Document Standard Operating Procedures (SOPs) to clarify system-related questions; * Assist in transporting hardware to units, responding to managers' requests and unit needs; * Register new equipment via the system; * Perform on-site printer maintenance and configuration, and when necessary, forward to the authorized service provider for replacement; * Register and catalog hardware and peripherals, transferring\-them to the warehouse as reserves. * Perform user and departmental file backups, ensuring information security, integrity, and availability; Configure electronic monitoring systems, ensuring proper camera and recorder functionality, as well as executing backup, storage, and image recovery routines whenever necessary. * **Requirements and Qualifications** * Technical degree in Information Technology or ongoing undergraduate studies in Systems Analysis and Development or related fields. * Agile methodologies * Knowledge of operating systems such as Windows, Linux, and macOS * Understanding of networking concepts, protocols, routing, and configuration * Experience in hardware, software, and server maintenance, installation, and configuration * Experience in security practices, including malware protection, firewalls, and security policies * Experience implementing and managing backup and data recovery strategies * Experience with tools and techniques for efficient remote support **Additional Information** * Number of positions: 01 position * Work location: SESI/SENAI Benedito Bentes Integrated Unit * Selection process stages: Screening, specific test, HR interview, and manager interview. (Should any stage change occur, we will notify you in advance) * For potential reuse in subsequent processes, this selection process may be applied throughout 2026, provided qualified candidates are available. * Should any change occur in the selection process stages, we will notify you in advance **BENEFITS:** Caju Card: Meal and food benefits Health Insurance and Life Insurance: Comprehensive care for you Serenamente: 24/7 mental health support, including psychotherapy and consultancy (legal, financial, social) TotalPass: Access to gyms and physical activities Birthday Day-Off: Time off to celebrate your special day Childcare Assistance: Support for caring for young children Corporate University: Learning and growth opportunities Annual Leave: Paid leave according to the corporate calendar PPR (Profit-Sharing Plan): Recognition for your performance The **SESI (Industry Social Service)** and the **SENAI (National Industrial Training Service)** are part of the **FIEA System**, which belongs to a national system composed of 27 state federations and led by the National Confederation of Industry (CNI). We are a company that, for decades, has been transforming lives and building success stories! Our units are located in Maceió/AL and Arapiraca/AL, but the impact of our work crosses borders! Within our team, career opportunities are endless! For example, you could join SESI’s occupational safety and health team; work in basic and vocational education at SESI/SENAI; specialize in Technology and Innovation; or deliver our solutions to companies. If you value **respect**, **truth**, **transparency**, and **customer care**, you've come to the right place! We are constantly **driven by results**. To achieve this, we must act with **agility** and **simplicity**, continuously seeking to **innovate** our **actions**, thereby evolving **together**. Visit our website to learn more about us!