Fraud Prevention Analyst

Description

Job Summary: Work as a Fraud Prevention Analyst, monitoring, analyzing, and handling incidents to ensure operational security and excellence in customer service. Key Highlights: 1. Fraud, dispute, and chargeback monitoring and analysis 2. Support for internal and external customers 3. Analytical, organized, and proactive profile **Job Description:** ---------------------- We are seeking a Fraud Prevention Analyst to directly monitor, analyze, and handle incidents related to frauds, disputes, and chargebacks, contributing to operational security and excellence in customer service. Responsibilities: Provide support to internal and external customers (phone and e\-mail); Handle disputes, chargebacks, and oversee Visa disputes; Register and track tickets with Dock; Verify credit postings, reversals, re-inclusions of purchases and on\-us sales; Monitor internal fraud prevention systems, transfers, IPs, and sales; Verify registrations, address changes, and card reissues; Validate data and values in financial reports and anti-fraud systems; Perform daily closing of internal systems; Carry out other activities related to the proper functioning of the department. **Mandatory Requirements:** ------------------------------ Currently pursuing a Bachelor's degree in Administration, Accounting Sciences, or related fields; Intermediate knowledge of Microsoft Office Suite; High level of attention and concentration; Strong written and verbal communication skills (including public-facing support); Analytical, organized, and proactive profile; Availability to work on a 12x36 shift (7 AM to 7 PM). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,326\.01 **Benefits:** --------------- Meal or Food Allowance Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER SERVIÇOS **Working Hours:** ------------------------ 12x36 shift from 7 AM to 7 PM