Commercial Supervisor

Description

**Job Description:** ---------------------- We are seeking a highly analytical Commercial Supervisor with strong leadership skills and an absolute focus on performance to manage the Internal Sales Promoters team. This role plays a strategic part in advancing the commercial operation, being responsible for developing the team, monitoring KPIs, driving results, and structuring customer retention and reactivation strategies. We seek a results-oriented professional with decision-making ability and experience managing high-demand commercial operations. More than just overseeing operations, we are looking for someone capable of generating performance, developing people, and elevating the commercial team’s standards. Responsibilities: Lead and monitor the performance of the internal commercial team; Deliver feedback, conduct individual follow-ups, and develop the team; Monitor conversion, retention, productivity, and service KPIs; Audit service interactions, WhatsApp conversations, and phone calls; Manage client portfolio distribution and client follow-up; Support strategic negotiations and client discussions; Develop commercial initiatives focused on retention and reactivation; Supervise training and technical/behavioral development of the team; Participate in strategic meetings, operational improvements, and process evolution; Collaborate directly with commercial leadership on decision-making and operational growth. **Essential Requirements:** ------------------------------ Completed undergraduate degree; Solid experience in commercial supervision; Experience managing goal- and KPI-driven teams; Experience in customer retention, reactivation, and relationship management; Knowledge of CRM systems, digital customer service, and performance management; Analytical capability to track metrics and support decision-making; Proactive leadership profile, close follow-up, and team development orientation. **Desirable Requirements:** -------------------------- Ongoing postgraduate or MBA program; Experience in high-demand internal commercial operations; Experience in KPI-based commercial management; Knowledge of sales funnels and relationship strategies; Experience in operations with a performance-driven and continuous improvement culture. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Meal or Food Card: BRL 28.00 per workday; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER INTERMEDIAÇÕES **Working Hours:** ------------------------ Monday to Friday, from 8:00 AM to 6:00 PM.