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Job Summary: Customer service through customer service channels, resolution of requests, recording of incidents, and preparation of reports, ensuring satisfaction and compliance. Key Highlights: 1. Customer service and satisfaction 2. Technical support and process optimization 3. Compliance with quality and safety standards Responsibilities: * Provide customer service through customer service channels, resolving requests and ensuring satisfaction; * Record and track incidents related to customer complaints in the non-conformance management system; * Monitor the closure of investigations and customer follow-up; * Prepare and submit biweekly complaint reports to management; * Support the marketing department with information regarding customer inquiries; * Clarify technical questions related to the company’s products and processes; * Propose operational improvements to optimize customer service and customer service processes; * Perform duties in compliance with technical, safety, quality, and environmental preservation standards and procedures; * Actively participate in company meetings, commitments, and training sessions when requested; * Provide operational support to the work area and perform other tasks of similar nature, difficulty level, and/or as assigned by the immediate supervisor; * Perform duties in alignment with Maxinutri’s culture regarding Good Manufacturing Practices to ensure products are manufactured and controlled according to required quality standards; * Implement actions to ensure Food Safety, in accordance with Maxinutri’s culture, applying the Food Defense and Food Fraud standards established by the Quality Department; * Carry out responsibilities in accordance with the company’s Code of Ethics and Conduct, which defines internal standards, guidelines, and rules.
