Store Operator

Description

Job Summary: We are seeking a Store Operator for in-person and telephone customer service, plan sales, and cash handling duties, contributing to a positive customer experience. Key Highlights: 1. Friendly and solution-oriented customer service 2. Opportunity to grow and learn in a collaborative environment 3. Passion for excellent service and focus on customer experience **Cabonnet**, currently one of the top 15 connectivity and technology companies in Brazil, is expanding! With a presence in over 80 locations across the state of São Paulo, we continue innovating to deliver high-quality services and exceptional customer support. We are looking for a committed, proactive, and customer-focused **Store Operator** to join our team and contribute to a positive and welcoming shopping experience. Join a company experiencing continuous growth and help connect people across the entire state of São Paulo! **Responsibilities and Duties** **Duties:** ---------------- * Provide in-person and telephone customer service with friendliness and efficiency; * Sell internet plans, presenting solutions tailored to customers’ needs; * Confirm and update subscriber registration data; * Record customer service history and interactions in the system; * Process plan changes, including upgrades to contracted services; * Issue duplicate payment slips and advise on available payment methods; * Conduct satisfaction surveys related to service installation and maintenance; * Open technical support tickets for subscribers when necessary; * Conduct respectful and strategic phone and e\-mail collections; * Receive invoice payments and register them in the system; * Perform accurate and responsible cash opening and closing procedures; * Negotiate agreements with delinquent subscribers, seeking amicable solutions; * Send electronic invoices per internal procedures or specific requests. **Requirements and Qualifications** #### **Requirements:** * Completed high school education (mandatory); * Prior experience in customer service and/or sales (preferred); * Basic computer skills; * Proficiency in using telephones, e\-mail, and digital management systems; * Availability to work regular business hours, including Saturdays. #### **Advantages:** * Experience in the telecommunications sector; * Experience with customer service systems or platforms; * Familiarity with billing and customer negotiation routines. #### **Skills and Competencies:** * Strong verbal and written communication skills; * Friendly, empathetic, and solution-oriented customer service; * Proactivity and agility in handling diverse situations; * Organizational skills, attention to detail, and responsibility regarding data and financial values; * Collaborative mindset with ease in working as part of a team. **Additional Information** Cabonnet values its employees and offers a comprehensive benefits package designed to promote well\-being, quality of life, and professional development: * **Medical Insurance** * **Dental Insurance** * **Meal or Food Allowance** * **Transportation Allowance** * **Internet Allowance** * **Day Off** * **University Education Partnership Program** * **Individual Life Insurance** * **Gympass – Access to gyms and wellness services** * **S System Partnerships** **(SESC, SENAC, SENAI, and SESI)** We are a Brazilian company specializing in telecommunications services, focusing on broadband internet and connectivity solutions. Our goal is to build long-lasting relationships with every customer; therefore, we commit to delivering products and services of the highest quality, in full compliance with applicable laws, along with efficient technical support and personalized local service. Currently, Cabonnet operates over 25 stores across the state of São Paulo and employs more than 400 professionals. Cabonnet’s growth is driven by people — in our team, every idea matters and every talent makes a difference. If you seek an environment where you can grow, learn, and truly contribute, come build your story with us. Let’s unite knowledge, share experiences, and achieve results together. **\#JoinCabonnet**