Customer Experience Assistant

Description

Job Summary: This position is part of the CX Experience team and operates on the front line of customer relationships, ensuring quality and fluidity throughout the customer journey. Key Highlights: 1. Multichannel customer service delivery with a focus on organization and agility 2. Supporting the multichannel customer service experience 3. Contributing to clear handling of inquiries and requests **About the Role** ---------------- This position is part of the CX Experience team and directly engages in frontline customer relationship management. The role bridges customer service, process organization, and internal department support, ensuring interaction quality and customer journey fluidity. We seek a professional to support the multichannel customer service experience, emphasizing organization, agility, and clarity in communication. This role plays a pivotal part within the CX Experience area, directly handling customer interactions, tracking requests, and directing demands—ensuring a consistent experience aligned with Leveros standards. **About Leveros** ------------------- Leveros is one of Brazil's largest retailers in the air conditioning market, with over 48 years of history, nationwide presence, and a clear ambition: to become the #1 company in the segment by 2030\. We are undergoing consistent organizational, cultural, and technological transformation—requiring operational robustness, well-structured decision-making, and strong execution capability. Here, customer service is a strategic pillar for customer loyalty and trust-building. Every interaction directly impacts customer perception and contributes to business sustainability. We value responsibility, organization, and cross-departmental collaboration to ensure a consistent experience across all channels. **Work Model** ---------------------- We believe proximity among departments is essential to ensure agile decision-making, process alignment, and high-quality customer experience. Therefore, this role is fully onsite at the Leveros unit in Assis/SP. **Responsibilities and Duties** **Your Mission** -------------------------- Deliver multichannel customer service while ensuring demand organization, deadline compliance, and interaction quality. Your mission is to contribute to clear handling of inquiries and requests, proper documentation, and accurate routing. **Your Daily Activities** -------------------------------------- * Conduct inbound and outbound telephone, chat, and WhatsApp customer service; * Clarify questions regarding orders, deliveries, and products; * Register and track requests in the CRM system; * Collaborate with internal departments to enable solutions; * Support achievement of productivity and quality performance indicators; * Maintain professional conduct during critical service interactions. **Requirements and Qualifications** **What You Need to Take on This Challenge** --------------------------------------------- * Completed high school education; * Clear verbal and written communication skills; * Organizational ability to work across multiple systems. **Preferred Qualifications:** ----------------- * Currently pursuing or completed undergraduate degree in Business Administration, Communications, Commercial Management, Marketing, Business Processes, or related fields; * Prior experience in Call Centers, Customer Service Centers (SAC), or Customer Support roles; * Previous experience in retail or e\-commerce. **JOIN US IN MAKING HISTORY** ---------------------------------- If you believe customer service is about responsibility, organization, and commitment to solving problems, this role places you at the heart of the Leveros experience. **Additional Information** #### **What We Offer:** * Meal/Voucher Allowance * Transportation Allowance * Life Insurance * Childcare Assistance * Medical and Dental Assistance * TotalPass * Profit Sharing Plan (PPR) * Benefits Club (Leisure, Education, Health) * Tuition Assistance * Corporate Library * Rest Room * A full year packed with initiatives designed just for you Welcome to Leveros \- We are a company that professionalizes the Air Conditioning market. For 47 years, Leveros has been a pioneer in this industry, driving significant change across the sector. Since our founding, we have driven spatial transformation and sustainable energy use, guided by a strong purpose: to professionalize and raise awareness in the Air Conditioning market to enhance everyone's well-being. Our journey is marked by remarkable achievements, during which we have established a respected presence in over 5 Brazilian states. Air Conditioning: Our air conditioning products are designed to perfectly adapt to individual needs, ensuring exceptional well-being for all. As pioneers in our industry, we remain committed to shaping this reality further—integrating innovation, ethics, and environmental responsibility into everything we do. We invite you to join us on this transformative journey!