Job Summary: We are seeking an innovative, creative, and communicative professional to provide first-level technical support to users, with a focus on equipment maintenance and IT support. Key Highlights: 1. First-level technical support to users (on-site and remote) 2. Assistance with installation, configuration, and maintenance of IT equipment 3. Participation in IT asset inventory control and Microsoft 365 routines We are a proudly Brazilian company, specializing in high-quality nutrition for dogs and cats, and a pioneer in developing Super Premium pet food in Brazil. We seek innovative, creative, and communicative talents who are team-oriented and customer-focused. Our company values and supports diversity, and professionals with disabilities (PCD) are considered for all positions. **Responsibilities and Duties** Provide first-level technical support to users, both on-site and remotely; Support the installation, configuration, and maintenance of notebooks, desktops, printers, corporate mobile devices, and peripherals; Perform formatting, preparation, and delivery of equipment according to company standards; Support IT asset inventory control, movements, labeling, and organization of the technology park; Perform network support tasks, such as basic connectivity testing, cabling, port identification, and initial support for switches and access points; Support Microsoft 365 routines, including account setup, Outlook, Teams, and basic access configurations; Log, update, and track service tickets, ensuring organization and timely user follow-up; Support internal equipment movements, onboarding, offboarding, and equipment replacements; Follow IT department procedures, standards, and guidelines, contributing to operational improvement; Support infrastructure, networking, and service desk teams with daily operational requests. **Requirements and Qualifications** * Completed technical education or currently pursuing a higher education degree in IT, Networking, Information Systems, or Computer Science; * Experience in user support and equipment maintenance; * Availability to work on-site in Dourado/SP. **Additional Information** * Cafeteria * Commuter bus * Health insurance * Dental insurance * Profit-sharing plan (PPLR) * Product discounts * Christmas basket * School supplies allowance \- for children up to 10 years old * Commemorative gifts * Training and development * Maternity/Paternity gift * Wellhub (Gympass) * Pet leave Since 1995, we have existed to make the relationship between people and their pets as close, enjoyable, and long-lasting as possible. We are a proudly Brazilian company, specializing in high-quality nutrition for dogs and cats, and a pioneer in developing Super Premium pet food in Brazil. For us, your pet’s quality of life comes first. Therefore, our foods are prepared using the finest ingredients, carefully selected and produced under rigorous quality standards. We practice sustainability daily across our production and supply chains and promote conscious consumption at every level of activity, always prioritizing animal welfare. All this to consistently offer the most advanced solutions in specialized nutrition, tailored to each pet’s characteristics and lifestyle. Our portfolio includes the brands PremieR, Golden, and Vitta Natural, offering dry, wet, and cookie products. In total, we market over 305 items exclusively through specialized channels, including pet shops and veterinary clinics. We take pride in contributing to a healthy life filled with joyful moments — truly.
João Silva
Indeed · HR
João Silva
Indeed · HR
