Job Summary: A professional to provide technical customer support, focusing on identifying and resolving systemic errors, functionality testing, and tracking development requests. Key Highlights: 1. Customer service and support via multiple channels 2. Identification and correction of systemic errors 3. Manual testing of functionalities (App and Web) **Responsibilities:** * Providing customer, beneficiary, and accredited provider support via ticket, WhatsApp, and email * Identifying and addressing systemic errors (bugs), data entries, and updates * Requesting system updates * Performing manual functionality tests (App and Web) in test and production environments * Tracking open development requests (via Asana) * Supporting the call center with guidance and procedure updates * Creating simple articles and operational records **Requirements:** * Prior experience in technical support * Strong verbal and written communication skills * Organizational skills and attention to detail * Basic knowledge of systems and technology * Proficiency in Microsoft Office (Excel and Word) * Currently pursuing a degree in Technology is a plus **What we offer: Base salary of R$ 2,000.00 + VA (R$ 500.00) + VT (if applicable).** **Working hours: Monday to Friday, from 8:00 AM to 6:00 PM, plus rotating weekend shifts** **This is an on-site position, except for weekends** **Work location: Vila Brasília District – Aparecida de Goiânia.** Employment type: Full-time CLT Compensation: R$2,000.00 per month Benefits: * Meal allowance * Food allowance * Transportation allowance Selection questions: * Are you aware that this is a 100% on-site position (except on weekends) in Aparecida de Goiânia? * Do you accept the compensation stated in the job posting? * Do you reside in Goiânia or Aparecida de Goiânia? * Weekend shifts are part of the regular work routine and occur as needed. Are you aware of and do you accept this condition? Work location: On-site