Call Center Agent

Description

Job Summary: We are looking for a proactive and organized Call Center Agent to provide telephone and digital customer service, ensuring agile, courteous, and efficient support to customers. Key Highlights: 1. Telephone and digital customer service with agile and efficient support 2. Focus on problem resolution and customer service 3. Opportunity for those who enjoy interacting with people Position: Call Center Agent**Job Description:** We are seeking a **Call Center Agent** to join our team! If you have strong communication skills, are proactive and organized, and enjoy interacting with people, this opportunity may be right for you. The professional will be responsible for providing telephone and digital customer service, ensuring agile, courteous, and efficient support. **Responsibilities:** * Conduct active and inbound telephone customer service. * Provide service via WhatsApp, e\-mail, and other digital channels. * Record information and requests in the internal system. * Route requests to the relevant departments. * Monitor pending items until service completion. * Clarify customer inquiries regarding services, deadlines, and procedures. * Update customer records and organize customer information. * Support customer relationship and retention campaigns. **Requirements:** * Completed high school education (ongoing undergraduate studies are a plus). * Prior experience in customer service or call center roles (preferred). * Strong verbal and written communication skills. * Basic computer skills and proficiency in Microsoft Office. * Agility, organization, and focus on problem solving. * Ability to work with goals and performance metrics. **Behavioral Competencies:** * Empathy and courtesy. * Patience and active listening. * Proactivity. * Teamwork. * Resilience when dealing with diverse customer profiles. Employment Type: Full\-time, Direct Hire (CLT) Compensation: R$1\.918,00 \- R$2\.200,00 per month Work Location: On\-site