Indeed
Sales Commercial Supervisor (1)
Description:
* Currently pursuing a bachelor's degree in Business Administration, Commercial Management, or related fields;
* Experience in people and sales team management;
* Knowledge of performance indicators analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer skills;
* Experience in market research and route planning;
* Experience in customer service;
* Driver’s license categories AB and defensive driving certification. The following will be considered advantageous:
* Completed bachelor's degree in Business Administration, Commercial Management, or related fields;
* Administrative routines;
* Proven experience in sales within the telecommunications sector;
* Google tools (Sheets, Docs, etc.);
* Living and embodying Brisanet Group’s organizational identity;
* Ensuring compliance with departmental standards, processes, routines, and policies;
* Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reassignment and/or termination requests, and application of disciplinary measures, among other people management actions;
* Promoting and internalizing the organization’s culture (Business, Mission, Vision, Values, and Strategy) within the team;
* Monitoring and analyzing departmental performance indicators and defining short- and medium-term actions to improve deliverables;
* Seeking innovations and improvements that enhance productivity and performance in departmental activities;
* Supporting audit processes when required;
* Preparing and presenting reports, forms, spreadsheets, or documents to leadership, as requested;
* Participating in defining the department’s strategic and budgetary planning, when requested;
* Actively participating in organizational meetings and commitments, when requested;
* Using individual and collective safety equipment, when required;
* Performing other duties related to the position, according to departmental needs and leadership direction;
* Monitoring and supporting external initiatives in the city(ies) related to sales and brand promotion for Brisanet Group;
* When necessary, monitoring and supporting both internal and external store initiatives related to sales and brand promotion for Brisanet Group;
* Ensuring operational support for Brisanet Group’s external operations by providing resources (training, equipment, tools, and information) enabling PAP teams to perform their activities effectively;
* Developing training schedules and facilitating training for PAP, Kiosk, and NGC teams, and monitoring training effectiveness;
* Monitoring city-level indicators and targets for PAP, Kiosk, and NGC teams;
* Supervising PAP, Kiosk, and NGC teams during initiatives;
* Ensuring documentation is available and up-to-date for external sales teams;
* Applying disciplinary measures or terminating PAP, Kiosk, and NGC team members, when necessary;
* Conducting value-based feedback sessions for PAP, Kiosk, and NGC teams;
* Holding periodic alignment meetings with leaders and their teams;
* Monitoring and managing all city-level indicators where activities are performed;
* Collaborating with the Sales Commercial Coordinator to develop sales, marketing, and customer retention strategies for the city under supervision;
* Implementing actions to resolve issues or improve indicator performance;
* Monitoring results and providing support, when needed, to Installation, Repair, and Merger teams operating in the supervised city;
* Monitoring customer satisfaction levels regarding Brisanet Group’s products and services;
* Updating the GB dashboard and conducting regional GBs with the Growth Coordinator;
* Assessing the need for FTTH infrastructure expansion in the supervised city, when required;
* Measuring and evaluating results of commercial strategies implemented in the city;
* Participating in administrative hearings related to PROCON and DECON, when required;
* Holding meetings with public and private authorities, when required;
* Representing the company and its interests before public and private institutions;
* Customer service, monitoring stalled sales, and customer support;
* Participating in the hiring process for new employees;
* Approving employment contract terminations;
* Managing employee timekeeping;
* Supporting the IMOC department and the S&L Monitoring department (when requested);
* Making purchases via Suplly, when required;
* Handling notary-related tasks (e.g., signature authentication and contracts), when required;
* Delivering and collecting materials from other cities, when required.
2512190202551927046
R. Vicente Liberalino, 34 - Assaré, CE, 63140-000, Brazil
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