Support Analyst / Biomedical Professional

Description

Job Summary: Support Analyst to impact lives through technology, delivering the best possible customer service with a focus on respect and excellence. Key Highlights: 1. Customer support via chat and telephone for system usage 2. Perform general system configurations 3. Knowledge of laboratory routines and integration with hospital systems Concent is seeking a **Support Analyst** to join our team! This role is fundamental to our mission of impacting lives through technology, delivering the highest-quality service to our customers, emphasizing respect and service excellence. Main Responsibilities: * Provide customer support via chat and/or telephone regarding system usage; * Perform general system configurations; * Other processes relevant to the department; Requirements and Qualifications: * Degree in **Biomedicine, Biochemistry, or Information Technology**; * Knowledge of laboratory routines; * Knowledge of integration with hospital systems; * Customer service experience; * Strong verbal and written communication skills; * Ability to work collaboratively in a team; Our Benefits: * Health insurance; * Dental insurance; * Meal allowance; * Quarterly performance bonus; * Gympass; * Birthday leave; * Life insurance. Interested? Then join the Orange Side of the Force! Employment Type: Full-time, Permanent CLT Compensation: Starting from R$10,00 per month Benefits: * Dental assistance * Profit-sharing program * Life insurance * Food allowance * Transportation allowance Work Location: On-site