HELPDESK SUPPORT ANALYST I

Description

Job Summary: This professional will provide technical support to company employees, resolving issues, failures, and outages to ensure smooth workplace operations. Key Highlights: 1. Provide technical support to users in person and remotely 2. Install, maintain, and configure hardware and software 3. Develop technical and support procedure documentation #### **About the Role:** The IT department of Grupo Muffato is responsible for providing full assistance to its customers, resolving problems, failures, or outages. It consists of a specialized team whose role is to best support seamless workflow within the environment with minimal disruptions. The incumbent in this position will provide support to company employees in response to their requests. If you meet the required profile and identify with this opportunity, join our team! #### **Main Responsibilities:** * Provide user support by responding to requests via ticketing system, phone, in person, remotely, and through internal messaging platforms. * Monitor tickets to ensure efficient problem resolution. * Install, maintain, and configure hardware and software. * Re-process tasks according to user requests. * Recover files, programs, and reports when necessary. * Perform software validation and testing to ensure quality and functionality. * Configure printers and corporate email accounts. * Develop and document IT technical and support procedures. #### **Mandatory Requirements:** * Bachelor's degree in Information Systems or related fields. * Strong communication skills for clear and effective user support. * Sense of urgency to prioritize and resolve critical issues. * Team-oriented mindset, collaborating with other departments and professionals. * Empathy to understand user needs and deliver appropriate support. * Proactive approach to identifying and resolving problems. #### **Preferred Qualifications (Advantageous):** * Prior experience in a helpdesk support role. * Knowledge and experience in Linux environments. #### **Benefits:** * Medical assistance * Telemedicine and telepsychology * Dental plan * Benefits club * Pharmacy discounts * Benefit card * Recognition programs * Life insurance * Funeral assistance * Pregnancy follow-up * On-site meals * Career development plan #### **Work Schedule and Hours:** Daily work schedule: 8 hours and 48 minutes Monday to Saturday