Job Summary: We are seeking a Senior Process Analyst to map, analyze, and redesign end-to-end processes, leading continuous improvement initiatives focused on efficiency and value generation. Key Highlights: 1. Conduct end-to-end process mapping and redesign 2. Lead continuous improvement and process automation initiatives 3. Act in a consultative capacity and define performance indicators We are a bank whose purpose is to support those who keep Brazil moving by offering **"Financial solutions designed to help you get there"!** Our culture forms the foundation sustaining this commitment and drives our way of making things happen. Below are the pillars of the Fibra Way that unite and inspire every action taken by our team. * **Fibra to make things happen:** We are **driven by attitude and delivery**. We do not stand still—we roll up our sleeves, **face challenges together**, and get hands-on as a team. We have grit, persistence, and **focus to truly make things happen**—because we know that **success stems from collaboration** and collective effort. It is this Fibra that brought us here—and it is with this Fibra, united, that we move forward. * **Support as a partner, care as an owner:** We stay close, **understand risks and share burdens**. More than clients, we have partners. We act responsibly, committedly, and empathetically, **as if caring for our own business**. Because we know trust is a long-term investment. * **Ready for whatever is needed:** Being by our client’s side **is more than solving quickly—it is being available when they need us most**. We work with agility and transparency, without compromising care. We do not act at any cost; **we do what is right**, delivering clear responses and impactful actions. We scale **to the size required by our client’s challenge**. Because being ready means being present. * **The present is as important as the future:** Our gaze is always forward. We think with **a long-term vision**, anticipating trends and creating **solutions that help our partners grow consistently**. We remain attentive, proactive, and ready for what lies ahead, with open minds to new ideas, listening and observing what comes next. Because entrepreneurs need a partner who **sees the future alongside them**. **If you identify with our Fibra Way, want to grow with us, and drive businesses that keep Brazil moving, apply now!** **In our selection processes, we uphold respect, equity, and inclusion of professionals with diversity** in gender, race, religion, sexual orientation, disability, and age. **Responsibilities and Duties** We are seeking a Senior Process Analyst to lead end-to-end process mapping, analysis, and redesign (AS IS / TO BE), focusing on efficiency, risk mitigation, and business value generation. Lead continuous improvement, automation, and process simplification initiatives, serving as the technical reference for the area. Act consultatively with partner areas, translating business needs into process solutions, and defining, monitoring, and analyzing performance indicators. Prepare executive materials for leadership forums, support demand prioritization through diagnostics and business cases, and contribute to team management and development. #### **Thus, this professional will have the following duties and responsibilities:** * Define, analyze, and lead end-to-end process improvement and standardization initiatives through AS IS / TO BE mapping, bottleneck diagnostics, and solution proposals, aiming to increase operational efficiency, quality, and adherence to organizational standards; * Define, monitor, and analyze process performance indicators (KPIs and SLAs) through the development of analyses and management reports, aiming to support decision-making and guide improvement actions; * Act consultatively with partner areas, understanding needs and prioritizing process-related demands, aiming to ensure strategic alignment and business value delivery; * Prepare analyses, diagnostics, and executive presentations on process performance and evolution, consolidating relevant information for leadership forums, aiming to support strategic decisions; * Support process area management, contributing to backlog organization, initiative prioritization, and dissemination of best practices, aiming to strengthen the area’s strategic role. **Requirements and Qualifications** * Bachelor’s degree completed in Exact Sciences or related fields (Engineering, Administration, Economics, Information Systems, Data Science, Statistics, or related areas). * Postgraduate degree or specialization in Process Management, Project Management, Quality, Business, or Strategy will be considered a plus. * Green or Black Belt certifications (Six Sigma). * Solid experience in process management and improvement, preferably within a financial/banking environment. * Proficiency in methodologies such as BPM, Lean, Six Sigma, PDCA (certifications are a plus). * Experience in process mapping (e.g., Bizagi, Signavio, Visio, or similar tools). * Experience with indicators and data analysis (Advanced Excel, Power BI; SQL knowledge is a plus). * Ability to structure diagnostics, executive presentations, and recommendations for diverse audiences. * Strong communication skills, systemic vision, and influencing capability. **Additional Information** * Market-competitive remuneration * Meal Allowance and Food Allowance * Profit Sharing (PLR) * Health Insurance * Transportation Allowance * Gympass * Dental Insurance * Daycare/Babysitter/Child with Disability Assistance * Extended maternity and paternity leave * Annual flu vaccination * Medical support for employees in vulnerable situations * Birthday leave * Payroll-deductible loans with reduced interest rates * Educational partnerships. We know entrepreneurship has never been easy. That’s precisely why we’re called Fibra. **We are part of the Vicunha / CSN Group** **and offer financial solutions for small, medium, and large enterprises**, working side-by-side with our clients with flexibility and agility to help each business achieve its goals. We are a bank that grew without shortcuts. We’ve faced various economic scenarios and cycles. From businesses evolving daily to new ways of entrepreneurship and reinvention. **We value resilience, determination, and courage to make things happen.** Our story is built by people who face challenges, innovate, and always look ahead—because we know success stems from collaboration and collective effort. ***Our Commitment to Diversity, Equity, and Inclusion:*** Here, everyone is welcome. We encourage participation from individuals across all diversity groups in our job openings. **All positions are open to professionals who embody our Fibra Way of Being, possess the required qualifications for the role, and are engaged with the themes of Diversity, Equity, and Inclusion**. At Fibra, we believe our team’s strength lies precisely in our differences. We value every journey and recognize that plurality is essential to continue innovating and strengthening a company whose greatest asset is its people. **All candidates’ rights are respected throughout the selection process**, so if you belong to the LGBTQIA+ community, are a person with a disability, a woman, a Black person, or identify with any form of diversity, rest assured you will find a collaborative and respectful environment where you can fully realize your professional potential. In our recruitment and selection processes, we reject any action violating the individuality of any candidate. Respect for the Human Rights of all individuals is non-negotiable in Fibra’s operations. Addressing this topic is a commitment we have assumed internally and publicly with all our stakeholders. **Currently, we have four affinity groups formed by our employees**, working to promote institutional practices and policies of equity and inclusion: * Gender – **Women of Fibra;** * Race and Ethnicity – **What My Skin Tells;** * Persons with Disabilities – **Normal Is Being Different;** * LGBTQIA+ Community – **Free to Be**. Learn more about this role on our official website: **https://bancofibra.com.br/governanca\-corporativa/** **. **Under the Diversity and Inclusion tab, you’ll find our **Diversity Policy** and access our **Diversity and Inclusion Guide**.