FLV Supervisor

Description

Job Summary: Responsible for supervising and managing FLV department routines, aiming to maximize operational efficiency, product quality, and customer service. Key Highlights: 1. Team Leadership and Development 2. Inventory Management and Loss Reduction 3. Customer Service and Customer Experience Focus About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring FLV department routines; guiding and clarifying team members' questions; preparing and managing work schedules, overtime, and time off; defining timelines and standardizing procedures—aiming to maximize operational efficiency, product and service quality, while complying with rules, best practices manuals, hygiene and safety regulations, standards, and established goals; as well as providing customer service and sales support. ACTIVITIES TO BE PERFORMED Ensure a positive customer shopping experience by addressing their needs, surprising and guiding them regarding the variety of products offered, and making sales suggestions; Ensure, promote, and enhance sales targets through strategic planning of product mix, defining timelines and display of the most attractive and distinctive products, while maintaining cordial customer relationships; Ensure FLV loss and spoilage reduction by guiding, monitoring, and controlling the team and daily activities, suggesting and implementing reuse opportunities where possible, and defining and standardizing operational procedures; Ensure procurement order management for the department, analyzing and administering inventory levels along with sales history, seasonality, and specific promotions; performing timely planning to guarantee supply and replenishment without stockouts, losses, or disruptions; Ensure the product counter is always fully stocked, correctly priced, organized, and clean, by guiding, controlling, and monitoring daily routines; Ensure proper receipt of goods, as well as organization, guidance, and/or storage in refrigerated chambers, following hygiene, safety, and pre\-established standards; Keep the team informed and updated about new products; Guarantee people management regarding time-off schedules, hour banks, vacations, and other workload-related demands, through monitoring managerial reports provided by the HR Department and by guiding team members; Promote professional development and team motivation through continuous feedback and guidance, performance monitoring, and skill enhancement via technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Maintain department organization and cleanliness—including equipment and utensils—through daily sanitation procedures, and request equipment calibration and maintenance when necessary; Requirements Maintain team unity and engagement despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts by understanding store context, timing, seasonality, and location. **Additional Information:** Experience (in the field) **Preferred Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Counter assembly, food handling, sales analysis, margin analysis, loss analysis, and production control **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Program Shopping Benefits at Group Stores Life Insurance * Position available for Persons with Disabilities (PCD)