Job Summary: We are seeking creative and determined professionals who believe in the transformative power of education, willing to innovate and drive knowledge forward in a welcoming and dynamic environment. Key Highlights: 1. Focus on resolution-oriented service and positive customer experience. 2. Pursuit of results and collective contribution. 3. An environment that encourages professional development and growth. **If your eyes light up, join Bernoulli** We are made of people who believe in the transformative power of education — creative, determined individuals who love learning; professionals who see challenges as opportunities to innovate, generate ideas and solutions, and drive knowledge forward. All this happens in an environment where differences converge, engage in dialogue, and collaborate as a team — a welcoming, plural, and dynamic environment where people are motivated to develop, evolve, prosper, and achieve their goals. If your eyes light up for new challenges and you want to be part of a transforming culture within a company that never stops growing, join Bernoulli! Come revolutionize education with us! **Responsibilities and Duties** * Resolution-Oriented Service — Ensure service is resolution-oriented and that customers enjoy a positive experience throughout their journey with us; * Training and Feedback — Participate in training sessions and undergo monthly feedback reviews to ensure service consistency and dissemination of best practices; * Results-Oriented Approach — Act proactively to meet individual objectives and targets, and * contribute collectively to achieving shared goals; * Rules and Deadlines — Ensure full compliance with all rules established for high-quality service delivery on the platform. **Requirements and Qualifications** * Specific Knowledge — Intermediate Office suite proficiency | CRM concepts and usage | Messaging management platform operation | Strong verbal and written communication skills; * Completed high school (higher education currently pursued is desirable); * Hybrid work arrangement; Work schedule from Monday to Friday, with shifts between 8:00 AM–6:00 PM or 9:00 AM–7:00 PM. * **Additional Information** Health insurance Dental insurance Life insurance Meal and food allowance on the same card Breakfast or afternoon snack at physical locations Transportation allowance Total Pass and Wellhub (access to gyms and wellness services) Birthday day off Corporate University Pregnancy support program Psychological, legal, financial, and social counseling program Wedding gift Duo Gourmet Bernoulli Benefits Club: access to a network of partnerships offering discounts on undergraduate and postgraduate courses, electricity bills, language courses, and much more — for you and your family Mothers under hybrid arrangements are fully remote (100% home office) from the 6th month of pregnancy until the child’s first birthday ‍ Fathers under hybrid arrangements are fully remote (100% home office) from the child’s birth until the child’s 6th month Data protection changes everything During the candidate selection process for our open positions, we will use your personal data registered on the Gupy platform. All collected information will be processed in accordance with strict information security standards and in full compliance with applicable privacy laws, including the Brazilian General Data Protection Law (LGPD) No. 13.709/18, as well as the terms of our Privacy Policy, available at: https://www.bernoulli.com.br/bernoulli\-educacao/info/pol%C3%ADtica\-de\-privacidade/ If you are not selected for the position you applied for, your personal data will remain stored in our databases, subject to the same parameters outlined above, so they may be considered for future opportunities. By proceeding with our selection process, you declare that you are aware of and agree to these terms for your application. At Bernoulli Educação, we believe that awakening the **passion for learning** is what drives knowledge — and we make this our purpose. Our story began in 2000 in Belo Horizonte, and today Bernoulli is one of Brazil’s most solid and respected educational groups, operating from Early Childhood Education through Pre-University Preparation. Beyond Bernoulli schools in Belo Horizonte and Salvador, we operate Bernoulli Teaching System, responsible for developing integrated educational solutions leveraging technology, serving approximately 350,000 students across over 1,000 partner schools nationwide, plus representation at a school in Japan. **A story with infinite possibilities!** We are a young company, open to **innovation**, and constantly growing. We are committed to making a meaningful contribution to society. Within our **DNA**, we find determined people, passionate about what they do, and always eager to learn more. So, if you: * have a **spark in your eyes**; * aspire to work at one of the **country’s leading educational groups**; * enjoy **challenges**; * seek an opportunity to **accelerate your career**. **Bernoulli welcomes you with open arms!**