Description: * High school diploma or currently pursuing a technical degree in administration or related fields; * Proficiency in Office Suite (Word, Excel, and E\-mail), ERP, and CRM; * Experience in sales or customer relationship areas. Our Junior Customer Service Analyst will be responsible for supporting the sales team by interfacing with external customers, ensuring high customer satisfaction and service levels. * Provide customer service via telephone, e\-mail, and WhatsApp; * Operate within CRM and ERP systems to register data and monitor information; * Support sales managers using data from CRM and ERP; * Maintain daily coordination with the logistics department to monitor commercial operations and ensure on\-time deliveries according to order specifications; * Record customer complaints received via phone, e\-mail, WhatsApp, or through Sales Managers in the CRM system. 251108020218459618