Job Summary: A professional responsible for responsive customer service via digital channels, focused on delivering the best possible experience and satisfaction to customers while effectively registering and addressing their needs. Key Highlights: 1. Responsive customer service via digital channels 2. Focus on customer satisfaction and enhanced experience 3. Effective registration and handling of customer needs Description: Required qualifications and skills: * Completed high school education; * Experience preferred but not mandatory (prior customer service experience is a plus); * Proficiency in computer applications; * Clear diction and writing ability; * Excellent written and verbal communication skills; * Behavioral capacity to remain calm and tolerant, without becoming unsettled by situations outside routine work; * Behavioral capacity to embrace routine procedures; * Initiative and interpretive ability; * Aptitude and interest in assimilating and conveying knowledge related to assigned responsibilities; What awaits you in this role: * Responsive customer service via digital channels; * Recording of customer interactions; * Handling customer needs using available systems; * Responding to requests promptly and effectively, always striving to deliver the best possible customer experience; * Promoting maximum satisfaction through specialized service. 2511120202181861876
João Silva
Indeed · HR
João Silva
Indeed · HR
