Operations Manager

Description

Job Summary: We are seeking a strategic and proactive Operations Manager to lead customer service teams and ensure excellence, productivity, and quality in the banking sector. Key Highlights: 1. Lead the customer service coordinators team to achieve operational excellence. 2. Manage sales and customer service metrics, ensuring quality. 3. Develop motivational campaigns and strengthen organizational climate. We are looking for a highly engaged **Operations Manager** to lead our customer service coordinators team and ensure operational excellence, productivity, and quality in results. If you are strategic, proactive, and have experience in the banking sector, we want to meet you! **Key Responsibilities:** * Manage and guide the customer service coordinators team through monitoring, meetings, and feedback; * Plan, execute, and monitor operational productivity and quality results; * Develop action plans to reverse negative outcomes; * Participate in internal and external selection processes for coordinator and supervisor positions; * Maintain internal and external relationships, with constant interface with clients and other company departments; * Present operational results to senior management and clients; * Manage and monitor sales and customer service metrics, ensuring quality and excellence in client service; * Approve and oversee office supply purchases and request training for the entire team; * Develop and implement motivational campaigns and actions, evaluate performance, and provide individual feedback to leaders; * Promote team integration and strengthen organizational climate; * Conduct monthly forums to identify challenges, implement improvements, and validate results with clients; * Develop and validate monthly operational goals and action plans focused on continuous improvement; * Lead weekly meetings with involved departments, tracking schedules and improvement points. **Requirements:** * Completed bachelor’s degree; * Proven experience in the banking sector; * Experience managing teams and leading coordinators; * Strong analytical, planning, and execution capabilities; * Excellent communication and interpersonal skills; * Results-oriented mindset and commitment to continuous improvement; * Proactivity and strategic vision. **If you are motivated by challenges, enjoy leading teams, and want to make a difference in a high-impact operation, apply now!** Minimum Education Level: Bachelor’s Degree * Dental plan * Health insurance * Meal allowance (VA) * Transportation allowance (VT) * University partnership program * Childcare assistance * Wellhub