Volkswagen Group Services is a company of the Volkswagen Group, focused on serving Group companies worldwide. We provide services in logistics, technology, engineering, quality, commercial services, human resources, communications, and administrative and financial services. We align with our customers’ business activities and assume responsibility for executing them on their behalf. Volkswagen Group Services was founded in April 2001 in Wolfsburg, Germany, under the name AutoVision and was renamed Volkswagen Group Services in 2018. The new name reflects the Group’s strategic orientation, including its brands and companies. Today, we operate offices in seven European locations. In 2023, we launched operations in South America, establishing our first office in Brazil. **Responsibilities and Duties** **Key Responsibilities:** * Provide Level 3 customer support, analyzing and addressing customer requests, seeking solutions to ensure customer satisfaction; * Document all customer interactions, keeping the customer continuously informed about the status of their request and delivering impactful, positive service; * Manage goodwill gestures. **Requirements and Qualifications** **Requirements:** * Ability to handle conflict situations and dissatisfied customers calmly and professionally; * Proactivity, attention to detail, and teamwork skills; * Assertive interaction with internal and external departments; * Negotiation skills; * Ability to interpret technical manuals; * Analytical mindset, oriented toward problem solving; * Verbal and written CX communication skills; * Proficiency in Microsoft Office; * Completed high school education; * Strict adherence to company policies and procedures. **Desirable:** * Prior experience in Back-Office or technical support roles; * Experience in the automotive sector; * Knowledge of Salesforce. **Additional Information** CLT employment contract, hybrid work model, requiring physical presence at our office in the Jabaquara district, São Paulo/SP, three times per week. **Benefits:** * Meal Voucher * Food Allowance * Sulamerica Health Insurance Plan * Sulamerica Dental Insurance Plan * Childcare Assistance * Well-Being Program (Wellhub/Gympass, Conexa, and Viva Psychology) * Private Pension Plan * Profit Sharing (PLR) * Life Insurance * Transportation Voucher Volkswagen Group Services is the strategic partner of all companies and brands within the Volkswagen Group. We provide services in the areas of data engineering (IT), engineering, quality, commercial services, human resources, communication, and administrative and financial services. We currently have offices in seven European countries: Germany (headquarters), Spain, Portugal, Poland, Slovakia, Hungary, and the Czech Republic. In 2023, we began operations in South America with our first office in São Paulo.