JUNIOR IT ANALYST - INFRASTRUCTURE

Description

Job Summary: Technical support professional responsible for managing IT infrastructure, configuring and maintaining systems and networks, and providing user support. Key Highlights: 1. Hardware and software technical support 2. Server and network administration 3. Field technical support experience RESPONSIBILITIES: * Support the introduction and integration of new technologies into the existing technological park environment. * Support troubleshooting for issues, non-conformities, and high-priority root cause investigations. * Collaborate with the manager to verify whether changes have satisfactorily met user needs. * Configure, install, and administer physical and virtual servers. * Configure, install, and administer switches and routers. * Configure, install, and administer LAN, WAN, VLANs, VPN, email, telephony, backup, antivirus, Active Directory, DNS, DHCP, file servers, and print servers. * Perform and verify backups. * Carry out activities to ensure server and other system security (configuration item management). * Perform required activities per coordinator’s instructions regarding firewall rule administration. * Perform required activities to enable the coordinator to monitor the company’s entire asset park using software tools (asset management tool). * Conduct preventive maintenance on microcomputers. * Conduct preventive maintenance on printers. * Install and configure computer networks. * Install and configure the Windows operating system. * Develop automation scripts for routine server processes. * Support implementation of information security processes. * Apply operating system updates, patches, or configuration modifications. * Identify user issues and provide technical support. * Responsible for initial user contact via helpdesk and escalating tickets as needed. * Monitor connectivity (traffic control, internet links, and VPNs). * Provide hardware and software technical support (incidents and service restoration). * Install, maintain, and configure laptops and desktops. * Install and maintain software. * Configure and maintain email services. REQUIREMENTS * Proficiency in the Windows environment, Office/Office365 suite (Word, Excel, PowerPoint), and installation, configuration, updating, and customization of software and products on workstations. * Knowledge of wireless networks (Wireless), email (Outlook, Exchange, or Lotus Notes), and networking (structured cabling (UTP) and TCP/IP protocol). * Knowledge of Client VPN installation and configuration. * Printer support (dot matrix, laser, inkjet, thermal). * Field technical support experience, including computer assembly, installation, maintenance, local area network environments, antivirus software, and hardware/software inventory. * Technical education in Information Technology, Networking, or related fields is desirable. * Availability for on-site work Minimum Education Level: Technical Course