Description: It is very important that you have and/or know: * Bachelor's degree in Information Technology or related fields. * Prior experience in NOC environments or infrastructure operations. * Experience in diverse technology environments. * Collaborative leadership profile. * Practice of leadership and development of internal technical teams, distributing support and project demands, with hands-on involvement in support and maintenance activities. * 24x7 team management. * Monitor and report on operational status and service quality, preparing managerial and analytical reports. * Identify continuous improvements, propose effective solutions, and communicate incidents and blockers. * Technical knowledge of computer networks (TCP/IP, DNS, etc.), operating systems (Windows and/or Linux), cloud environments (AWS, Azure, Google Cloud), and batch processing in Control-M. * Familiarity with monitoring tools (e.g., Datadog, Zabbix, Grafana, etc.) and batch processing tool Control-M. * Professional certifications (ITIL, COBIT, Cloud, among others). The challenges of this role are: * Managing a 24x7 mission-critical team acting as Level 1 and Level 2 support and maintenance for the technological environment. * Managing a 24x7 mission-critical team responsible for batch processing. * Acting as an escalation point for critical or recurring issues, serving as the liaison between teams, business units, and other areas. * Proactively monitoring IT environments to ensure high availability of applications and infrastructure. * Monitoring using Datadog, Zabbix, Grafana, ELK, and others. * Proactively monitoring batch processing to ensure process fluidity and delivery availability. * Collaborating with infrastructure, development, and security teams to identify and resolve incidents. * Documenting configurations, procedures, and implemented and/or learned improvements from incidents, building a knowledge base. * Tracking the incident backlog, defining action plans and corrections when necessary. * Ensuring compliance with IT governance policies, information security policies, and audits. 2512190202551927430