Browse
···
Log in / Register
Job Summary: Field Service IT Support professional responsible for Level 1 and Level 2 support, asset management, and support for VIP users. Key Highlights: 1. Level 1 and Level 2 support, including VIP support 2. IT asset management and IT inventory control 3. Focus on problem resolution and ticket tracking **Who We Are** Dexian, launched in 2023, has a global presence and brings with it nearly 30 years of experience through its legacy companies, primarily the combination of DISYS and Signature Consultants. We began operations in Brazil in 2007 as DISYS and, since then, have served over 60 clients across various economic sectors. As Dexian, we are now one of the largest staffing, IT solutions, and workforce augmentation companies. We lead the industry by delivering unique services that combine global scale, end-to-end service projects, and tactical agility to modernize hiring models. We support our clients in identifying the best way to address their talent gaps, thereby supporting their digital transformation journey. We operate from strategically located offices in four major capitals: Curitiba (PR), Porto Alegre (RS), Rio de Janeiro (RJ), and São Paulo (SP). This enables us to remain close to our clients and consultants. We are also a Minority-Owned Company and take pride in our origins in diversity. **What to Expect From Us** People are at the heart of our strategy and represent our greatest asset. We are committed to attracting and retaining top talent while building authentic, lifelong connections. Thus, we act as a bridge between highly qualified professionals and consistent, prosperous opportunities. We believe that bringing together the right talent, technology, and organizations helps unlock transformative outcomes and achieve new levels of success for both our clients and our consultants. To this end, five core values guide us: Integrity, Transparency, Authenticity, Ingenuity, and Empathy. Dexian is committed to corporate social responsibility and invests in programs supporting diversity and inclusion. If you share these values, this is your place! **What to Expect in Your Day-to-Day Work:** * Field Service IT Support; * Level 1 (telephone) and Level 2 support; \- VIP support \- Executive Management and Board of Directors; \- Inventory control \- (Laptops and Mobile Phones); \- Asset management \- (Laptops, Monitors, Mobile Phones, and SIM Cards); * Control of equipment delivery and return terms; * Monitoring of infoflash, tracking tickets until problem resolution; * Monitoring and controlling endpoint vulnerabilities; * Provisioning machines for new employees; * Receiving machines from departing employees; * Creating vouchers for visitor internet access; * Creating profiles for BMC access; * Opening and tracking tickets with vendors; * Validating corporate links/systems; * Daily validation of meeting rooms; * Saturday on-call shifts from 06:00 to 18:00 (extended hours billed separately); * Providing priority support to VIP users; * Escalating tickets to internal IT support teams. **Where Will You Work?** We believe in experiential exchange and value relationships fostered through In-Person Work. Address: São Paulo/SP. **Employment Type** CLT \+ Benefits. Minimum Education: Technical Course
