Job Summary: NAVA is seeking professionals for on-site technical support, ensuring the quality of IT services and customer satisfaction. Key Highlights: 1. Perform on-site incident resolution 2. Record service requests and conduct troubleshooting 3. Understand customer needs and provide service according to established procedures **Description** São Paulo/SP \| 100% On-site Approximately 45 to 50 openings \| Junior / Mid-level / Senior Work Schedules 5×2, 8 hours 07:00–16:00 08:00–17:00 10:00–19:00 12×36 07:00–19:00 NAVA currently has a high volume of Field Service openings in São Paulo/SP!! For on-site technical support, ensuring the quality of IT services and our customers’ satisfaction. **Responsibilities and Duties** Daily Activities: Perform on-site incident resolution; Execute checklists, gather information, and complete visit conclusion forms; Record service requests in the ticketing tool and perform troubleshooting until resolution; Monitor tickets, keeping them updated with information about performed activities; Contact other resolving departments when necessary; Understand customer needs and provide service according to predefined procedures. **Requirements and Qualifications** Requirements Completed high school education; Currently pursuing or holding a bachelor’s degree in IT or Electrical Engineering is a plus; Knowledge of microcomputing; User support techniques.
João Silva
Indeed · HR
João Silva
Indeed · HR
