Technical Support and Service Desk Analyst

Description

Job Summary: A technical support professional focused on the installation, configuration, and maintenance of software, operating systems, and IT equipment. Key Highlights: 1. Working with software, operating systems, and IT equipment 2. Providing on-site and remote user support to ensure responsiveness 3. Experience in high-quality Level 1 and Level 2 technical support **Description and Responsibilities:** **Schedule:** Monday to Friday, from 9 a.m. to 6 p.m. **Level:** Professional **Employment Type:** Permanent – CLT **Responsibilities and Duties:** * Working with software and operating systems, including installation, configuration, updates, and maintenance; * Providing on-site and remote user support via toll-free hotline (0800) and service platforms, ensuring responsiveness and efficiency; * Equipment preparation, maintenance, formatting, and other related IT equipment activities. **Requirements:** * Experience in Level 1 technical support (remote assistance via 0800\) and Level 2 technical support (on-site assistance), ensuring responsiveness and quality in user service; * Knowledge of Microsoft Windows operating systems and Office suite; * Hands-on experience in computer maintenance and configuration. **Desired Technical Skills:** * Familiarity with ITIL; * Basic networking knowledge; * Completed undergraduate degree. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Profit-sharing program, Life insurance, Meal voucher, Food voucher, Transportation voucher