Wacom One Digital Drawing Tablet CTL-471

We are looking for an **Administrative Assistant** to work at the **Distribution Center**, focusing on **Customer Service**, supporting administrative routines and ensuring agile, courteous, and efficient service in a high-demand environment. **Responsibilities and duties** * Provide internal and external customer service, clarifying doubts and resolving requests promptly and professionally; * Handle complaints, conflicts, and incidents, maintaining an ethical and balanced attitude; * Issue invoices and waybills; * Update and monitor customer service spreadsheets and performance indicators (BI); * Support departmental administrative routines, ensuring organization and timely delivery; * Use internal systems (SAP, WMS) to register and track requests; * Collaborate with the DC team to ensure process efficiency and customer satisfaction. **Requirements and qualifications** * Completed high school education; * Proficiency in Microsoft Office Suite; * Experience with SAP and WMS; * Experience issuing invoices and waybills; * Experience updating and managing spreadsheets; * Aptitude for public-facing customer service. **Additional information** Discounts on our products; Psychological support program; Partnerships with institutions; Transportation allowance; Meal allowance R$ 14.50; Health plan – Liv Saúde 50%; Dental plan (voluntary enrollment); Continuous corporate education. It all began when Antônio José started working with his father as an electrical materials representative. Having to balance work and studies, Antônio José had to drop out of Civil Engineering college and take over the business with his father. Shortly afterward, his friend and brother-in-law, Cláudio Brasil—recently graduated in Electrical Engineering—joined the company, and in 1977 they decided to form a partnership and launch a company specializing in the sale and installation of electrical materials. **Normatel Home Center** is an expert in making customers feel at home—synonymous with comfort. With stores located strategically in key urban growth corridors: Fortaleza, Maracanaú, and Juazeiro do Norte. Our consistent commitment to quality standards, product diversity, and a trained team focused on customer service and satisfaction guides and drives us forward. **Normatel Engineering** has built, over the years, a solid technical foundation and market insight. Capable across diverse construction, building, and installation sectors—including industries, hospitals, shopping malls, buildings, airports, ports, theaters, and restoration projects—for both private enterprises and public institutions at municipal, state, and federal levels. **Normatel Incorporações** was founded in 1989 as DN Empreendimentos Imobiliários and became fully integrated into the Normatel Group in 2011. Over the years, it has earned credibility and recognition through full compliance with its projects and commitments. The CSC (**Shared Services Center**) encompasses management, finance, accounting, commercial, civil, tax, and labor litigation, human resources, information systems and IT, and equipment maintenance, security, and physical assets across all companies. We make things happen!