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Job Summary: This role involves supervising logistics operations teams, ensuring process flow, improving performance, and fostering team development and engagement. Key Highlights: 1. Supervises logistics operations teams 2. Ensures execution of core activities and operational efficiency 3. Promotes team engagement and integration Department Operations LevelExperienced (Individual Contributor) LocationSão Paulo The Operation teams at Shopee covers the operational end\-to\-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **About the Team:** About Shô At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better. Joining our team is an opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you’ll face significant challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil—creating positive impact in the lives of millions of people. Work Model Our teams operating in logistics centers work 100% onsite. This ensures the quality of our logistics operations and strengthens our culture of collaboration and agility. Your Mission Responsible for daily supervision of a logistics operations team composed of logistics assistants, coordinators, analysts, and team leaders working on scheduled shifts, ensuring that inbound and outbound order workflows comply with standard operating procedures. Building a team aligned with the company’s culture and values, developing leadership focused on delivering results, productivity, and operational engagement, while optimizing costs and pursuing high-quality execution with a focus on continuous improvement.**Job Description:** Your Day-to-Day Responsibilities: * Supervise the team to ensure strong performance, control, and process organization; * Monitor process indicators, cost, overtime, absenteeism, and turnover—and identify solutions for improvement; * Organize daily work routines for operators and operational leaders, ensuring execution of core activities (audits, housekeeping, training, headcount control, etc.); * Provide tools, resources, and development initiatives for your team to ensure operational efficiency and stability of production processes; * Ensure monitoring of all processes using key performance indicators and establishing action plans; * Identify, implement, and monitor process improvement opportunities through analysis of workflow stages, information exchange with support functions, and/or market knowledge; * Communicate performance indicator results across the entire team; * Ensure adherence to standard work as defined in operational work instructions; * Engage the operational team in analyzing process indicators and proposing immediate action plans for correction; * Promote team engagement and integration; * Design and validate processes to improve operational efficiency; * Identify root causes of deviations and complex issues, and collaborate with leadership to define improvements. **Requirements:** What You Need to Take on This Challenge: * Bachelor’s degree in Engineering, Logistics, or related fields; * Advanced Excel skills; * Intermediate English proficiency; * Prior experience in people management and logistics operations; * In-depth understanding of the operations business model; * Process management using KPIs, with team involvement and implementation of corrective actions; * Familiarity with improvement tools such as Kaizen, PDCA, and 5S is preferred; JOIN US IN MAKING HISTORY. WHAT MAKES YOU UNIQUE MAKES US BETTER! N\-A40
