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Job Summary: Credit recovery professional responsible for proactive and reactive outreach to customers, negotiating debts and supporting financial regularization, with emphasis on communication and negotiation. Key Highlights: 1. Support customers in financial regularization and debt negotiation 2. Focus on helping people achieve a healthy financial life 3. Dynamic and collaborative environment focused on personal development Company Overview: Solva is a shared services company of DiDi Global—the world’s largest convenience and ride-hailing app platform, operating in over 10 countries. In Brazil, DiDi operates under the 99 brand, delivering mobility and financial services. At Solva, we build relationships. We support 99Pay consumers—from verifying their data to resolving potential delinquencies. In addition to fraud prevention, we also investigate and resolve suspicious transactions, ensuring consumer and data security. Our team is trained to deliver personalized and human-centered service, transforming every interaction into a positive experience for all. We are still a young company—but growing steadily. Always focused on delivering a positive experience for our customers and acting swiftly and resiliently to adapt to change and deliver outstanding results. Team Overview: Solva’s Credit Recovery team is dedicated, customer-centric, and results-driven. Our goal is to support customers in financial regularization and debt negotiation. We rely on specialists in strategy, data analytics, partner management, and training. We believe living debt-free is easier—and we’re committed to helping our customers achieve it. If you share this passion for helping others, join our dynamic credit recovery team! * Conduct **preventive outreach** to encourage timely installment payments. * Serve both **current** and **delinquent** customers through inbound channels, addressing client questions regarding Personal Loans and related contract matters. * **Negotiate** with delinquent customers via inbound channels (phone, chat, WhatsApp) to resolve Personal Loan debt. * **Conduct active outreach** to delinquent customers via **automated dialer** or manual calling to negotiate Personal Loan debt. * Assist customers in navigating the App to access payment, negotiation, and debt regularization features. * **Record** all interactions and activities in the integrated system (CRM). Role Responsibilities: * Conduct **preventive outreach** to encourage timely installment payments. * Serve both **current** and **delinquent** customers through inbound channels, addressing client questions regarding Personal Loans and related contract matters. * **Negotiate** with delinquent customers via inbound channels (phone, chat, WhatsApp) to resolve Personal Loan debt. * **Conduct active outreach** to delinquent customers via **automated dialer** or manual calling to negotiate Personal Loan debt. * Assist customers in navigating the App to access payment, negotiation, and debt regularization features. * **Record** all interactions and activities in the integrated system (CRM). Role Qualifications: * Completed high school education * Strong Portuguese communication skills * Strong negotiation skills * Positive, quick-thinking, responsible, and flexible mindset * Enjoy challenging work and ability to perform under pressure * Preferred: experience in telesales, telephone customer service, or commercial negotiation * Desired: familiarity with collections operations processes EEO Statement: **Who makes Solva?** Solva is built by people driven by the mission to empower individuals and help them achieve a healthier, more balanced financial life. * **We care** about sensitive data and respect user privacy. * **We are professionals**, fostering an organized and positive workplace. * **We do what is right**, understanding and adhering to company policies and regulations. * **We work as a team**, acting in alignment with our values. * **We are efficient**, committed to achieving excellent results and continuous improvement. * **We are strong communicators**, acting with integrity at every stage of our work. * **We are open-minded**, celebrating diversity. **DiDi may be the right place for you because…** **We value dialogue:** At Solva, we believe open dialogue strengthens relationships and drives results. Dialogue is the foundation for growing together—building trust and authentic connections. That’s why we appreciate candor, respectful sincerity, and transparency across our people, teams, and relationships. **Welcoming workplace environment:** Here, you’ll find a human-centered, respectful environment where every person is valued. We believe diversity fosters a more creative and energetic workplace—so we celebrate differences, and everyone can truly be themselves. **Competitive compensation:** We recognize and value your effort! We offer a competitive compensation policy so you feel acknowledged and rewarded for your work. **Facilitated learning:** We believe everyone can learn and grow. Our systems are simple and intuitive, with a clear, focused, and objective approach. **Work-life balance:** We know life is more than work. That’s why our work schedule allows you quality time outside the office to maintain a healthy balance. **Direct access to managers:** Here, hierarchy is not a barrier. Our managers are always accessible—ready to hear your ideas, support you through challenges, and collaborate on your growth. **Continuous feedback:** We value our team’s development so everyone can grow and reach their full potential. That’s why we strongly believe in continuous feedback and constructive exchanges across the entire team. If you’re seeking a dynamic and collaborative environment where respect, empathy, and personal development are essential—and want to make a difference in people’s lives—Solva is the perfect place for you! \#VemSerSolva! \#LI\-Hybrid
