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Job Summary: Professional responsible for managing customer satisfaction, contract profitability, and execution of maintenance plans, while supervising teams and processes. Key Highlights: 1. Customer satisfaction management and contract profitability 2. Planning and control of preventive, corrective, and predictive maintenance 3. Team supervision and spare parts inventory management Description: Academic Qualifications * Bachelor's degree in Administration or related fields; * Technical course in Mechanics, Electromechanics, Mechatronics, or related fields (preferred). * Microsoft Office suite; * Basic mechanical knowledge; * Maintenance management systems; * ERP systems; * Reading and analysis of maintenance indicators and reports (MTBF, MTTR, DF); * Inventory management and control processes for materials; * Experience in rental or service-providing companies with direct customer contact; * Contract management; * Knowledge of continuous improvement and management tools (PDCA, 5S, NPS); * Knowledge of labor legislation. * Ensure customer satisfaction through recurring follow-up, clear communication, and proactive action. * Ensure contract profitability by collaborating closely with scheduling and maintenance planning. * Understand, comply with, and guarantee fulfillment of contractual obligations, including SLAs, provision of backup machines, and other agreed clauses. * Plan, schedule, control, and ensure execution of preventive, corrective, and predictive maintenance plans. * Distribute and prioritize maintenance team activities based on resource availability, deadlines, and service criticality. * Jointly manage spare parts and material inventory with the warehouse to ensure availability and proper usage. * Respond to customer service requests, ensuring correct opening, tracking, and closure of Service Orders. * Guarantee accurate logging of maintenance orders in the Manusis system, ensuring data quality, precision, and traceability. * Monitor logging quality and adherence to preventive and corrective maintenance workflows. * Track and analyze performance indicators, proposing actions for continuous improvement. * Supervise and technically approve purchase requests for materials, parts, and services. * Engage and collaborate integrally with support areas (Engineering, Warranty, PCM, among others) whenever necessary to support operations. * Control the use of backup machines to ensure compliance with contracts and SLAs. * Manage reverse logistics of components and equipment. * Manage team work schedules and time attendance records, ensuring compliance with internal policies and regulations. 2512250202491934816
