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Job Summary: Opportunity to work at Marista Brasil, supporting teams with CRM platforms, developing support materials, conducting training sessions, and ensuring data quality for strategic decision-making. Key Highlights: 1. Support and train teams on the use of platforms and systems (CRM, Lyceum, CX One) 2. Manage user access, configure campaigns, and optimize relationship workflows 3. Analyze data, generate insights, and participate in system evolution projects **None:** Join Marista Brasil and build a purpose-driven career! Across different regions of the country, we are a network that unites people and stories sharing the same purpose: inspiring lives to transform the world. In this role, you can make a difference through the following activities: * Support customer service, relationship, and secretarial teams in using CRM platforms (lead management), Lyceum/GV Dasa (academic systems), and CX One (telephony system), clarifying doubts and guiding best practices; * Develop and update support materials and training content on features, system enhancements, and customer service practices; * Actively engage in support channels (CRM and Lyceum/GV Dasa), ensuring prompt and accurate responses; * Conduct onboarding training for new employees at the POA Regional Call Centers; * Manage access rights and permissions in the CRM, ensuring alignment with defined profiles, roles, teams, and hierarchies; * Design, configure, and execute communication campaigns (e\-mail, WhatsApp, and other CRM-integrated channels); * Support units in executing targeted campaigns and relationship initiatives; * Provide databases to meet operational unit demands and Supervision’s analytical needs; * Monitor and optimize automated relationship workflows, driving continuous improvement; * Ensure CRM data quality and integrity through hygiene routines, deduplication, standardization, and record maintenance; * Perform data extractions and analyses to support operational and strategic decisions; * Support integrations among systems (CRM, ERP, and academic system) when required; * Manage unit calendars, ensuring correct availability and appropriate blocking; * Track and update vacancy availability in coordination with units; * Manage and monitor service protocols, ensuring proper tracking and resolution; * Monitor KPIs and BI data with an analytical, results-oriented mindset; * Generate insights to improve conversion rates, operational efficiency, and family experience; * Monitor lead health, identify atypical behaviors, and alert responsible areas for course correction; * Actively participate in CRM evolution projects, new processes, and integrations—including requirements gathering, testing, and validation; * Interact with vendors and partners on CRM-related matters; * Maintain updated unit FAQs, structuring content clearly and accessibly; * Develop expertise in CX One, contributing to report generation, operational improvements, and tool evolution. **To qualify for this role, you need:** * Completed undergraduate degree in Business Administration, Marketing, Systems Analysis, or related fields; * Proficiency in CRM for data, workflow, and reporting management; * Basic knowledge of academic systems; * Advanced Excel skills; * Experience in related activities. We seek individuals who believe in the power of education and the strength of human relationships. We value continuous learning, empathy, and innovation—values that connect us across all regions of the country. **Learn more about this opportunity:** **Work Location:** Av. Bento Gonçalves, 4314, Building 32 \- Porto Alegre **Working Hours:** 8:00 AM to 5:24 PM **Benefits:** ? Unimed Health Plan or Centro Clínico Gaúcho; ? Dental Plan (optional); ? Life Insurance; ? Education Incentive; ? Transportation Allowance; ? Psychological Support; **? Gympass/Wellhub:** Access to gyms and physical activities. At Marista Brasil, your work has purpose, impact, and meaning. \#VemProMaristaBrasil **None:** None
