Customer Service Analyst - SAC

Description

Job Summary: Topázio is seeking a Customer Service Analyst - SAC to join a committed team focused on helping clients build their businesses by addressing questions and ensuring satisfaction and loyalty. Key Highlights: 1. Customer support via telephone, chat, and email on various topics 2. General customer support and clarification of product-related questions 3. Coordination with internal departments to resolve requests and assist with routine tasks Topázio is looking for a Customer Service Analyst - SAC to join a committed, high-performance team willing to help customers shape the future of their businesses by resolving questions and fulfilling requests, aiming for customer satisfaction and long-term loyalty. **Responsibilities and Duties** * Customer support via telephone, chat, and email on various topics; * Registration of passwords/access credentials for digital channels; * General customer support; * Clarification of questions about our products; * Monitoring of proposals and requests; * Recording and tracking of all customer interactions; * Coordination with internal departments to resolve requests; * Support in simple operational routines, when necessary. **Requirements and Qualifications** * Microsoft Office Suite, preferably intermediate Excel; * Familiarity with digital tools. **Additional Information** * Meal and Food Allowance (Total value R$ 2\.097\); * Unimed Unimax Health Plan, with option to include dependents; * Dental Plan; * Life Insurance; * Pharmacy network agreement; * TotalPass; * Childcare Assistance; * Culture Allowance; * Transportation Allowance; * Ticket Plus Card. **In addition to these benefits, we offer:** * An on-site micro-market; * 14th and 15th Month Salary; * Christmas Bonus; * PPR (Profit Sharing Program), based on achievement of established goals). **We are a B2B digital bank operating nationwide, specializing in foreign exchange, credit, and bank-as-a-service solutions.** **Leveraging our expertise in technology and staying attuned to financial sector evolution, we develop high-quality products and services aligned with our customers’ needs.** **Our specialized team is a key differentiator, ensuring close, agile, and flexible service to foster lasting partnerships.**