Job Summary: Greet and assist guests during check-in and check-out, manage reservations and customer communication, record information, and resolve issues. Key Highlights: 1. Guest reception and service 2. Reservation management and multichannel communication 3. Support in problem resolution and guest well-being Duties to be performed by the employee: * Greet and assist guests during check\-in and check\-out, providing information about hotel services and facilities. * Handle reservations, answer calls, and respond to customer messages across various channels. * Enter information into the hotel system and keep guest data up to date. * Assist in resolving guest issues or complaints, ensuring satisfaction and well-being throughout their stay. * Perform cash closing and daily front desk reports.
João Silva
Indeed · HR
João Silva
Indeed · HR
