Receptionist

Description

Job Summary: Responsible for greeting guests, processing check-in and check-out, providing information, and ensuring warm and professional service. Key Highlights: 1. Warm and professional first contact with guests 2. Efficient check-in and check-out processing 3. Comprehensive guest support and information management Responsible for the first guest interaction, efficiently and courteously processing check\-in and check\-out, providing basic hotel and service information, and assisting with requests. Ensures warm and professional service. Process guest check\-in following established procedures, verifying guest details and issuing room keys. Process guest check\-out, generating invoices, receiving payments, and finalizing stays. Answer telephone calls, providing information and routing calls appropriately. Receive and direct guests and visitors. Provide information about hotel services, operating hours, rates, and local attractions. Receive and record complaints and suggestions, forwarding them to the responsible departments. Assist guests with requests such as taxi bookings and transportation information. Maintain a clean and organized front desk area. Operate the hotel management system to handle reservations, check\-ins, and check\-outs. Follow hotel security procedures.