Administrative Assistant

Description

Job Summary: Administrative Assistant at a retail group focused on home appliances, electronics, and furniture, supporting the team in the Exchange and Cancellation area. Key Highlights: 1. Work in Exchange and Cancellation area 2. Focus on organization and professional ethics 3. Opportunity at a retail company in expansion BMaia Group seeks: Administrative Assistant Location: Corporate Office – São Pedro da Aldeia \| RJ We are a retail group with strong presence in the State of Rio de Janeiro, specializing in the sale of home appliances, electronics, and furniture. Currently, we operate 23 branches across the inland region of Rio de Janeiro state and continue expanding steadily. We seek an organized and ethical individual to join our administrative team in the Exchange and Cancellation area, supporting all departmental demands. **Main Responsibilities:** * Analyze and evaluate requests for exchange and cancellation of sales; * Verify documents and arguments submitted to support decision-making; * Register and track processes in an organized and traceable manner; * Responsible for uploading documents to digital signature platforms (customer, store manager, company, and personal signature); * Confirm validation of involved parties and forward documents to Finance when applicable; * Assist stores and customers in resolving questions regarding exchanges and cancellations; * Monitor pending items and act to resolve them; * Prepare monthly reports on exchange volumes, reasons, and suggestions for improving sales processes. **Requirements and Technical Competencies:** Completed High School; Intermediate-level Excel; Previous experience in administrative routines; Residence in São Pedro da Aldeia, Cabo Frio, or Iguaba \- RJ. **What We Seek:** Ethics and professional conduct; Organization, focus, and concentrated attention; Dynamism and Proactivity; Communication skills. Work Regime: On-site Monday to Friday \- 7:30 AM to 5:18 PM Attendance Bonus: Basic food basket Job Type: Full-time, Permanent/CLT Salary: R$1\.700,00 \- R$2\.000,00 per month Experience: * Secretary (Mandatory)