Job Description: Network Analyst Night shift — 3:40 PM – 12:00 AM Responsibilities: Assist customers and make calls. Configure equipment (Router, ONU, OLT). Address customer inquiries and resolve issues promptly and courteously. Maintain detailed records of customer interactions in the system. Linux server Network monitoring Grafana / Zabbix Level 2 support for technicians and customer service representatives Requirements: Excellent verbal and written communication skills. Microsoft Office suite Active listening skills and ability to understand customer needs. Patience, empathy, and ability to handle challenging situations. IT experience is a plus. Opportunity for professional growth and development. Benefits: Meal allowance: BRL 702.00 TotalPass Internet allowance Location: Cabo Frio, RJ Job type: Full-time, permanent CLT position Salary: BRL 1,892.72 per month Benefits: * Internet allowance * Meal allowance * Meal voucher * Transportation allowance