Customer Support Manager

Description

Job Summary: We are seeking a Technical Manager / Helpdesk Manager to lead our internal and external support teams, ensuring service quality and effective demand management. Key Highlights: 1. Leadership of internal and external support teams 2. Ensuring service quality and SLA compliance 3. Promoting efficient processes and onboarding new team members **Description** We are seeking a **Technical Manager / Helpdesk Manager** to lead our internal and external support teams, ensuring service quality, SLA compliance, demand organization, and advanced technical support. This professional will serve as the liaison between technicians and coordination, promoting efficient processes, onboarding of new team members, and excellence in customer relationships. **Responsibilities and Duties** Bachelor’s degree in Information Technology, Information Systems, Business Administration, or related fields. Prior experience in technical support or helpdesk operations. Experience leading teams. Knowledge of SLA, KPI, and reporting management. Experience with ticketing tools (e.g., Movidesk, Zendesk, GLPI, OTRS, Freshdesk). Strong verbal and written communication skills. Ability to organize, manage time effectively, and focus on results. **Requirements and Qualifications** Bachelor’s degree in Information Technology, Information Systems, Business Administration, or related fields. Prior experience in technical support or helpdesk operations. Experience leading teams. Knowledge of SLA, KPI, and reporting management. Experience with ticketing tools (e.g., Movidesk, Zendesk, GLPI, OTRS, Freshdesk). Strong verbal and written communication skills. Ability to organize, manage time effectively, and focus on results.