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Job Summary: We are seeking professionals passionate about technology and customer service, with a focus on empathy and problem-solving, to represent a major company. Key Highlights: 1. Prioritize customer experience and deliver the best service. 2. Identify opportunities and seek practical and innovative solutions. 3. Strong communication skills and ability to handle complex situations. **We seek professionals who prioritize customer experience and strive to deliver the BEST service.** **Who enjoy technology and can easily resolve basic issues.** **Who can identify opportunities and, when facing challenges, think of practical and innovative solutions.** **Who possess strong communication skills, articulate themselves well, and handle difficult and complex situations effectively.** **Who speak or have solid knowledge of English.** **Having prior experience in customer service, technical support, familiarity with applications, games, internet, and technology in general is a plus.** **If you are this professional, we would be delighted to welcome you aboard. Additionally, you will have the opportunity to represent one of the world’s largest technology companies and gain substantial expertise.** **\#VemSerTP** **Responsibilities and Duties:** Ensure customers feel confident that you will do your utmost to resolve their issue within your capabilities; Personalize every interaction to convey empathy and courtesy, making customers feel welcomed and fostering loyalty; Confirm whether the issue reported by the customer matches your understanding, to identify the optimal solution and optimize time; Empathize with the customer’s reports or issues during contact; Explore problem details by asking questions to better understand the customer’s issue in a courteous conversation; Guide customers clearly and simply through articles or procedures, avoiding technical or complex terminology; Explain clearly and concisely what has been done and what remains for the customer, the company, or third parties to complete; Resolve all customer-reported issues according to current policies and procedures, even when resolution requires time; Reset passwords; Configure devices; Restore accounts or devices; Pairing; Cancel services or subscriptions; Direct customers to authorized service centers or other departments; Schedule technician visits for hardware repairs; Restore content from backups; Assist customers in performing cloud or PC backups; Enrich, assist, or suggest additional value beyond the customer’s initial request; Represent the brand and its partners at all times, especially when customers express dissatisfaction with the proposed solution. **Salary:** R$ 1\.813,36 \+ Benefits \+ Career Development Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on, 1 day off \| **Shift Duration:** 6 hours and 20 minutes Work Mode: On-site \| **Work Location:** Parnamirim, RN **What We Are Looking For (Requirements):** Must be of legal age Completed high school education Male candidates must present military service certificate or CAM Proficiency in technology and technical support Availability for on-site work at the Parnamirim, RN campus Intermediate or advanced English proficiency Affinity with technology and technical support. **At TP, well-cared-for people build extraordinary results!** We are a market reference in benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Development Plan: advance to your next step in just 3 months. * Educational Partnership: up to 50% discount to support your development. **Financial Benefits** * Differentiated PLR—recognizing and rewarding your performance. * Meal voucher and food allowance. * Fuel allowance (for night shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Insurance including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the full assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
