L'auto Cargo | Natal - RN | On-site Job Description Are you ready to take the next step in your career? We have an opportunity in a dynamic, collaborative, and challenging environment! If you are proactive, eager to learn, and want to grow alongside our team, this role is for you. Send us your resume and start building your success journey with us! Responsibilities and Duties * Supervise the Customer Success team, ensuring excellence in customer service and relationship management. * Monitor satisfaction metrics (NPS, CSAT, churn, retention) and propose continuous improvements. * Develop strategies to increase customer engagement, loyalty, and expansion of the customer base. * Support solution implementation and oversee the customer lifecycle. * Train and guide the team on best practices for customer service and account management. * Act as the liaison between customers and internal departments (service, sales, support), ensuring alignment. * Prepare managerial reports and present results to senior leadership. Requirements and Qualifications * Bachelor’s degree in Business Administration, Marketing, Communications, Business Management, or related fields. * Prior experience in Customer Success, customer service, or account management. * Knowledge of customer success metrics and CRM tools. * Strong communication skills, empathy, and negotiation ability. * Leadership and team management capabilities. * Organizational skills and results orientation. Desired Qualifications * Postgraduate degree or MBA in Customer Management, Marketing, or related areas. * Familiarity with Customer Success and Customer Experience methodologies. * Proactivity and ability to handle complex, high-pressure situations. Salary Range To be determined Employment Type CLT Benefits * Transportation Allowance (optional) * Meal or Food Voucher * Partnership with SEST SENAT * Partnerships with pharmacies, universities, and restaurants. * Growth opportunities. About the Company ON THE SEA, IN THE AIR, AND ON LAND. WE HAVE NO LIMITS! We are a logistics solutions company, a regional reference in Northeast Brazil, operating across the entire national territory. Mission: Create value through logistics solutions, reducing the distance between our customers. Vision: To be the leading logistics solutions company in Northeast Brazil, operating nationwide while adding value for customers, shareholders, partners, and employees. Values: Ethics, Agility, Customer Focus, Safety, Innovation, Results Orientation.